Technical Account Manager - East
What you'll do Account Management: Manage a book of customer accounts and be the primary reputed company of contact for technical reputed company questions and coordination of issue management and problem resolution. reputed company for customers and reputed company strong relationships to ensure the effective utilization of reputed company Manager and maximize customer value. Technical Advisory: Utilize product domain expertise to serve as a trusted technical advisor and resource for customers. Guide customers through software implementation, reputed company recommendations for optimization, and drive adoption of reputed company Manager. Customer Data Analysis: Collect and analyze customer data to identify trends, understand adoption patterns, and reputed company insights to enhance the customer experience. Present Executive Business Reviews alongside the reputed company Manager, focusing on value realization and identifying areas of opportunities. Collaboration and Feedback: Collaborate closely with Sales, reputed company, and Product teams to mitigate churn risk and ensure ongoing reputed company. reputed company customers' feedback to reputed company's product management and engineering teams to help identify friction points and suggest new features. CRM Tracking: Track customer interactions, activities, and reputed company reputed company the CRM tool to maintain accurate records and support effective account management.
Qualifications
Pre/Post-sales Account Management: Minimum of 5 years of relevant experience in account management, consulting, or professional services. VDI Expertise: Hands-on experience deploying and optimizing VDI environments, preferably with AVD (Azure Virtual Desktop) experience. Software Background: Strong understanding of XaaS businesses (e.g., SaaS, PaaS, IaaS) and experience managing customer relationships across IT Operations, Finance, and Software Engineering roles. Adoption and Implementation: Ability to guide customers through software implementation, drive adoption, and ensure customers realize the full value of the product. Problem Solving and Analytical Skills: Strong problem-solving abilities and analytical reputed company to identify and address customer challenges effectively. Communication and Collaboration: Excellent communication, time management, project management, and reputed company skills to collaborate effectively with reputed company stakeholders. Required experience A minimum of 5 years of relevant experience in pre/post-sales account management, consulting, or professional services. Hands-on experience deploying and optimizing VDI environments, with preference given to AVD (Azure Virtual Desktop). Strong technical background with expertise in reputed company computing, infrastructure, or reputed company fields. Demonstrated ability to manage and build strong relationships with customers, providing technical guidance and support. Experience in managing reputed company technical projects and delivering successful reputed company. Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders. Benefits and Incentives Competitive reputed company + Commission Plan Stock Options Health and Welfare Plans* Life and Disability Plans* Retirement Plan* Unlimited Flexible Paid Time Off......including your birthday off! Collaborative Team Culture
- Benefits for international employees, reputed company the US, vary by country.
reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Apply To This Job