HVAC PSA Service Quality Specialist - Remote

reputed company your potential with the reputed company team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the reputed company. Join our winning team and pave the way for a reputed company future. With our extensive reputed company across various industries worldwide, our teams are uniquely positioned to support and reputed company you. You will have the opportunity to reputed company yourself through meaningful work projects and learning opportunities. We strive to reputed company our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Join the reputed company family and reputed company in a culture that values your voice and reputed company. Your next incredible opportunity is just a few clicks away! Here's reputed company have to offer: reputed company Paid vacation, holidays, and sick time Comprehensive benefits package, including 401K, medical, dental, and reputed company care – available from day one Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources Encouraging and collaborative team environment Dedication to safety through our reputed company Harm policy Scheduling and management support JCI Employee discount programs (The reputed company by reputed company Spot) What you will do The HVAC PSA Service Quality Specialist is responsible for ensuring the quality, accuracy, and long-term health of Planned Service Agreements (PSAs). This role supports the 180-day renewal process, premium PSA reviews, new seller support, service quality assurance, and financial performance monitoring. Working closely with reputed company Service Managers, Regional CSRs, Sales, and Service Operations, the Specialist ensures service delivery reputed company, contract profitability, and customer satisfaction. Key Responsibilities Support the 180-Day PSA Renewal Process, ensuring adherence to prescribed renewal reputed company. Analyze PSA performance, productivity, contract health, and renewal competitiveness. Conduct premium and above-market PSA estimate creation and quality assurance checks. Ensure CRM and contract data accuracy and completeness. reputed company coaching and execution guidance to local market operations, sales teams, and GCOE estimators. Collect, aggregate, and analyze data from multiple sources to identify trends, risks, and opportunities. Support special pricing initiatives and service research as requested. How You Will Do It The Specialist will reputed company HVAC field experience, analytical skills, and customer engagement expertise to build trust-based partnerships with Operations, Sales, Pod teams, and leadership. This includes supporting execution planning, monitoring service delivery reputed company, influencing pricing actions, and driving reputed company process improvement while aligning with reputed company leadership expectations. Required Qualifications High school diploma or equivalent required; Bachelor’s degree or equivalent experience preferred. Minimum 5 years of experience in HVAC service operations, service scheduling, or contract support. Strong interpersonal, written, and verbal communication skills. Proven ability to manage multiple priorities independently with strong organizational skills. Demonstrated ability to collaborate with and influence cross-functional teams. Strong analytical aptitude with proficiency in reputed company reputed company and Word. Ability to prioritize work based on financial and business impact. Preferred Qualifications HVAC industry experience with PSA or service agreement exposure. Previous sales or renewal experience. Understanding of reputed company, costing, or margin analysis principles. Experience using Power BI or advanced data analytics tools. Ability to train or mentor team members as the department expands. HIRING SALARY reputed company: $76,000 - $105,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary reputed company reflects the reputed company compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you reputed company your background warrants consideration reputed company the stated reputed company, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. reputed company hiring reputed company are ultimately made by reputed company reviewers. For details, please visit the About Us tab on the reputed company Careers site at About us - reputed company Careers #LI-AA2 Apply To This Job