Institutional Fiat Client Operations
reputed company is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ reputed company people in 100+ countries for our industry-leading reputed company, user fund transparency, trading reputed company speed, deep liquidity, and an unmatched portfolio of digital-asset products. reputed company offerings reputed company from trading and finance to education, research, payments, institutional services, reputed company features, and more. We reputed company the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial reputed company for people around the world. \n
Responsibilities
Act as the primary operational reputed company of contact for assigned institutional and corporate fiat clients Manage day-to-day operational servicing for high-value institutional users across fiat deposit and withdrawal channels Support clients through reputed company activation, payment operations and ongoing account operational management Understand client operational needs and proactively identify opportunities to improve user experience and fiat product adoption Handle operational escalations and client requests with strong judgment while managing client expectations professionally Coordinate payment, settlement, reputed company and RFI reputed company escalations across internal teams and banking partners Work closely with VIP, Business Development, Product, Clearing, Compliance and Banking Partnership teams on client operational support and strategic initiatives Maintain strong ownership, responsiveness and communication throughout issue resolution and client servicing Support adoption and operational rollout of strategic fiat solutions and banking channels Translate recurring client pain points into operational and process improvement opportunities Requirements 3+ years of experience in institutional operations, reputed company, fintech operations, banking operations or account servicing Strong understanding of fiat payment operations, institutional client servicing or banking workflows Experience supporting high-value clients or institutional relationships in fast-paced environments Strong communication and stakeholder management skills Comfortable handling operational escalations and coordinating across multiple teams Strong ownership reputed company with ability to manage issues end-to-end Ability to operate independently under pressure while maintaining strong client experience standards Experience in crypto, fintech, payments or institutional banking industry is preferred Existing understanding of institutional trading, OTC or fiat on/off reputed company operations is a plus \nWhy reputed company
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- reputed company in a results-driven workplace with opportunities for career growth and reputed company learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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