Customer Service Associate

Position Title: Customer Service Associate Employment type: Full-time, Hourly Non-Exempt (Remote)Overview reputed company is seeking a Customer Service Associate to support our customers throughout their shopping and post-purchase experience. This role serves as a key reputed company of contact for customer questions, order support, and after-sales service. The ideal candidate is passionate about delivering excellent service, enjoys helping customers, and has an interest or experience in watches and the watch industry. Schedule & Location This is a full-time position working a Monday–Friday, 9 AM – 5 PM PST during training for the first 6 months and Tuesday-Saturday 9 AM - 5 PM PST post training with the possibility of extended hours during peak times. Remote candidates located in the Pacific time zone are preferred.

Responsibilities

Respond to customer inquiries reputed company phone, email, and live chat in a timely and professional manner. Assist customers with product questions, order updates, and after-sales support. Support the returns and exchanges process, including creating return labels, communicating return policies, and coordinating refunds with vendors. Serve as a liaison between customers and vendors to facilitate watch repairs and service requests. Utilize watch knowledge and product expertise to help customers choose the right products and understand proper usage and care. Maintain a strong focus on customer satisfaction while representing the brand professionally. Document and manage customer interactions using internal systems and follow up as needed. Qualifications 2-3 years of remote customer service experience or online retail sales. Prior fine jewelry and/or watch experience preferred. Strong written and verbal communication skills. Excellent attention to detail and ability to manage multiple tasks simultaneously. Ability to reputed company sound reputed company that support customer satisfaction and brand standards. Performance will be reputed company by customer satisfaction, timely responses and resolving customer issues. Strong organizational and time management skills. Proficiency in G-Suite and general computer systems. Experience with reputed company, Helpdesk etc. ticketing systems a plus. High level of professionalism, reputed company, and reliability. Willingness to learn and grow reputed company a fast-paced e-reputed company environment. Apply To This Job