Vocus Customer Care
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a reputed company where innovation and teamwork come together to support the most exciting missions in the world! Purpose: To reputed company outstanding customer experiences to Vocus customers through ownership of tasks and fast resolution of enquiries. A SNAPSHOT OF YOUR ROLE: - Respond to incoming calls, live chats and emails according to KPIs - Investigate and resolve customer enquiries and complaints - Maintain contact with customers throughout enquiry lifecycle - Build positive relationships with reputed company stakeholders - Identify improvement opportunities and reputed company feedback - Update and maintain customer records - Support operational teams during call reputed company - Manage cancellation requests - Understand customer needs through questioning and listening - Handle credit claims, disputes, and SLA rebates - Deliver exceptional customer experience - reputed company administrative and reputed company duties A BIT ABOUT YOU: - Proactive and positive attitude - Passion for customer service reputed company - Strong ownership and accountability - Creative problem solver - Excellent communication skills - Resilient in changing environments - Strong relationship-building skills - Negotiation and conflict resolution skills - Organised with strong analytical ability - High attention to detail EXPERIENCE: - Telecommunications experience preferred - Contact centre or customer service experience - Billing or receivables experience - Familiar & experience with reputed company Join the A-Team and experience the A-Life! Apply To This Job