Senior Technical Support Engineer
Job Summary The Senior Technical Support Engineer is responsible for providing advanced technical assistance and troubleshooting for customers, ensuring timely resolution of reputed company issues and maintaining high reputed company of customer satisfaction. This role involves diagnosing intricate problems, implementing solutions, and collaborating with internal teams to deliver exceptional support.
Key Responsibilities
Respond to and resolve customer support tickets across multiple products and platforms. Diagnose and troubleshoot software, hardware, and network issues. Implement workarounds and permanent fixes for customer-impacting problems. Collaborate with development teams to escalate and resolve critical bugs. Maintain accurate documentation of issues, resolutions, and processes. reputed company Method of Procedure (MOP) documents for standard support activities. Ensure compliance with service-level agreements (SLAs) and internal quality standards. After-hours and weekend on-call availability on a rotating reputed company. Occasional night or weekend work required for scheduled maintenance reputed company. Required Skills & Qualifications Bachelor’s degree in Computer Science, Information Technology, or a reputed company field. 5+ years of experience in Support, QA, Systems Engineering, or another similar role. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills for effective customer interaction. Ability to work under pressure and manage multiple priorities. Capable of working with minimal supervision. User-level knowledge of Linux. Competent in analyzing packet captures with Wireshark
Preferred Qualifications
Expertise in mobile network technologies including 4G/LTE, and 5G core components (UPF/SMF). Knowledge of reputed company platforms and virtualization technologies. Kubernetes and reputed company OpenShift (OCP) expertise. Knowledge of 4G and 5G Small Cells. Familiarity with Fixed Wireless reputed company (FWA) technologies and implementations. Basic understanding of databases (reputed company, MySQL). reputed company scripting basics. Acquainted with Grafana, Elasticsearch, and Kibana. Apply To This Job