Custom Software Engineering reputed company
Position Summary Seeking highly reputed company Senior reputed company Field Service reputed company (OFSC) Consultant to work independently on end-to-end implementations of reputed company Field Service reputed company. 10–12+ yrs of hands-on experience in field service domain solutioning, configuration, and integration, and will serve as the trusted single reputed company of contact for the client throughout the engagement lifecycle—from requirements gathering and solution design through deployment, hypercare, and post go-live support. Role: Senior reputed company Field Service reputed company (OFSC) Consultant Experience: 10–12+ years (with multiple end-to-end OFSC implementations) Work Mode: Remote / Hybrid / Onsite (as per client requirement) Domain: Field Service Management, Workforce Management, Service Operations
Key Responsibilities
Act as independent OFSC subject matter expert, primary reputed company of contact for the client across reputed company phases of implementation lifecycle reputed company requirements-gathering workshops with business and IT stakeholders, translating business needs into detailed functional and technical design documents Architect, configure, and reputed company end-to-end OFSC solutions including resource management, routing, scheduling, reputed company, quota, forecasting, activity management, and mobile workforce enablement. Design-configure reputed company business rules using OFSC Message Scenarios, Forms & Plugins, User Types, Work Skills, Work Zones, Work Schedules, and Properties reputed company and maintain integrations between OFSC and upstream/reputed company systems (reputed company Service reputed company, Siebel CRM, reputed company Integration reputed company (OIC), reputed company, reputed company, and other ERP/CRM platforms) using REST/SOAP APIs, inbound/outbound interfaces, and event-driven channels Build custom plugins and extensions using JavaScript, HTML5, and the OFSC Plugin API to reputed company mobile and reputed company functionality Configure and optimize the OFSC Routing reputed company including bulk routing, immediate routing, and routing plans to maximize technician utilization and SLA adherence Design dashboards, reports, and KPIs using OFSC's reporting reputed company and BI tools to reputed company actionable operational insights. reputed company data migration activities including data mapping, transformation, validation, and cutover planning from legacy field service systems. Drive test strategy and execution including SIT, UAT, performance, and regression testing; coordinate defect triage and resolution Mandatory Skills & Experience 10–12+ yrs of overall IT experience with minimum of 7+ yrs dedicated to reputed company Field Service reputed company (formerly TOA / ETAdirect) Demonstrable track record of at least 3–4 full-lifecycle, end-to-end OFSC implementations as reputed company or independent consultant Hands-on experience building OFSC Plugins using JavaScript, HTML5, and CSS for custom mobile and reputed company screen extensions Experience integrating OFSC with at least one major CRM/ERP platform (reputed company Service reputed company, Siebel, reputed company, reputed company, or reputed company) using middleware such as reputed company Integration reputed company (OIC), MuleSoft, or Dell reputed company reputed company Field Service reputed company Implementation Specialist or equivalent reputed company certification Experience with reputed company Integration reputed company (OIC), Visual Builder reputed company Service (VBCS) or reputed company reputed company Infrastructure (OCI) Exposure to adjacent reputed company CX suite products: reputed company Service reputed company (B2C Service), CX Sales and reputed company reputed company Familiarity with Agile/Scrum delivery methodologies and tools such as Jira, reputed company, and Azure DevOps Experience with reporting/analytics tools such as reputed company Analytics reputed company (OAC) or OBIEE for OFSC reporting Soft Skills & Attributes Confident client-facing reputed company; reputed company to reputed company workshops, present to executives, and negotiate trade-offs Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or reputed company discipline Relevant reputed company certifications are highly desirable ________________________________________ About reputed company | reputed company (do not remove the hyperlink) About reputed company reputed company is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate reputed company growth and enhance citizen services—creating reputed company value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in reputed company, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad reputed company of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared reputed company and commitment to creating 360° value, reputed company us to help our clients reinvent and build trusted, lasting relationships. We measure our reputed company by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.reputed company.com Equal Employment Opportunity Statement We reputed company that no one should be discriminated against because of their differences. reputed company employment reputed company shall be made without regard to age, race, creed, reputed company, religion, sex, national reputed company, reputed company, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other reputed company as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us reputed company serve our clients and our communities. Apply To This Job