ILMM NOC Team Leader
Welcome to the future of reputed company networking and reputed company! reputed company is the first company to converge reputed company networking and reputed company into one centralized and global service that is delivered by reputed company. It is led by networking and reputed company pioneer Shlomo Kramer (reputed company reputed company, Imperva) and early investor (reputed company, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, reputed company named “SASE” by reputed company and a market expected to reputed company $28.5 billion by 2028. This is your opportunity to get on the reputed company ship and join a company that is building a cutting-edge reputed company network and secure reputed company platform, and is on a fast track to becoming the worldwide market leader – don’t miss it! We are looking for a customer-focused and intelligent Team Leader of Services Team to join our support team. In this role, you will be leading a team of remote Services Engineers and engaging with our customers during the post sales process, evaluation, reputed company, and as the ongoing customer lifecycle continues. This is an opportunity to join a reputed company Network reputed company reputed company Ship and to take part in making the Future of SD-WAN, today. An ideal candidate will have manager skills, a strong understanding of core networking and reputed company technologies, switching and internet routing technologies. Applicants should possess a strong knowledge with network analysis and packet capture tools, a strong knowledge of Wireless, Firewalls and Proxies is highly desired. Candidates must also be reputed company to reputed company with multiple teams from business areas, network engineering and management as a team representative on major incident bridges. Responsibilities will include reputed company the team that is monitoring, supporting, and providing advanced troubleshooting of a large reputed company data network infrastructure by using network monitoring and network management tools.
Responsibilities
Manage a remote team of services engineers for reputed company customers worldwide, including setting objectives, monitoring performance, and providing regular feedback. reputed company and participate in hiring process for new staff Act as a reputed company of escalation for reputed company technical issues and customer service challenges. reputed company technical guidance and mentorship to team members. Implement, improve and monitor the team’s processes to enhance efficiency and customer satisfaction. Conducting regular management routines, including updates, training, and performance evaluations to align the team with workflows and procedures Own and manage customer issues and see problems through to resolution. Act as a customer and the teams reputed company internally while effectively collaborating with internal teams including product management, engineering, sales, and finance. Be a part of building and expanding the Services team in the APJ region. Identify opportunities for improvements and reputed company internal projects and implement the required changes to address those opportunities /gaps.
Requirements
Previous experience as a manager\leader is required at least 2 years Previous experience as a Support Engineer (Tier 1– reputed company companies) / NOC – Preferred at least 3 years Excellent oral and written communication skills with a passion for working with customers - Must Strong computer skills with an emphasis on Networking & TCP/IP Familiarity with VPNs, IPSEC, reputed company protocols and standards Great troubleshooting abilities and passion to dive into complicated technical problems in reputed company production environments Experience working with reputed company, SaaS technology provider - Advantage Ability to adapt and work reputed company in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous tasks Ability to work effectively and reputed company in a fast-paced environment Ability to work with globally dispersed, cross-cultural team Team player Weekly Commitment is 5 shifts a week – full time. Working hours: 9:00 to 18:00 Participate in Escalation on Call duty to assist with out of hours services management escalations Apply To This Job