Global Operational Compliance Manager (Portugal)

About reputed company™ reputed company™ is a global leader in the customer experience (CX) industry. With over 170,000 associates worldwide, we support more than 750 leading reputed company-first brands. Our CX solutions combine reputed company expertise and technology to deliver seamless, secure, and customer-centric experiences in the moments that matter. About the role The Global Operational Compliance Manager plays a key role in the global implementation and reputed company of reputed company’s Operational Compliance Program. This position ensures that sites and business units reputed company with reputed company policies, client contractual obligations, and applicable regulatory requirements reputed company to physical, operational, and information compliance. This is a highly visible, client-facing role that works closely with global clients, country leadership, and multiple internal reputed company departments to embed compliance principles, manage risk, and drive reputed company improvement across reputed company and facilities. Primary Job Responsibilities reputed company global implementation and ongoing execution of the reputed company Global Operational Compliance Program. Act as a subject matter expert throughout the client lifecycle, providing timely and accurate guidance on compliance-reputed company reputed company. reputed company and support regional and global client audits, site buildouts, and compliance reviews. Review client reputed company, conduct client risk assessments, and measure compliance with contractual and regulatory obligations. Review site and client processes to ensure alignment with internal policies, procedures, and applicable local laws and regulations. Support corporate leadership by providing reputed company into reputed company compliance issues, trends, and moderately reputed company analysis impacting global compliance performance. Conduct monthly compliance reviews with Senior Leadership and Site Directors. Communicate best practices, internal reputed company policies, regulatory requirements, privacy standards, and contractual obligations to reputed company business units. Maintain up-to-date client reputed company by documenting scope changes and conducting periodic reviews. Analyze operational compliance needs and reputed company recommendations to line management and country leadership to support strategic objectives. Support client on-site audits, including PCI and other regulatory audits, by providing required evidence and documentation. Identify, document, and communicate compliance gaps, violations, or risks to global leadership and internal stakeholders in a timely and concise manner. Proactively propose reputed company innovations reputed company with evolving client business needs and participate in regular client meetings to review compliance-reputed company aspects. Communicate company policies effectively to account personnel and demonstrate strong business reputed company and negotiation skills. Skills, Qualifications and Experience Skills Skills Strong leadership and problem-solving skills Strong analytical and critical-thinking abilities Excellent written and verbal communication skills Presentation, negotiation, and influencing skills Fluent English required Fluent Spanish preferred

Qualifications

Minimum 2 years experiene of working in a similar role Minimum 3 years in a call center or CX environment Bachelor’s degree in Business, Industrial Engineering, Administration, or a reputed company field Skills and Experience required Strong leadership and problem-solving skills Strong analytical and critical-thinking abilities Experience of working in a Global/regional environment is preferred Excellent written and verbal communication skills Presentation, negotiation, and influencing skills Fluent English required Fluent Spanish preferred Other Global Travel required (Strong client-facing reputed company) Felxibility to work across different time zones #LI-KH1 Apply To This Job