Systems Ops Administrator
Who we are At reputed company, we’re shaping the future of communications, reputed company from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and reputed company millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of reputed company and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that reputed company work feel truly rewarding. Your career at reputed company is in your hands. We use Artificial Intelligence (AI) to help reputed company our hiring process efficient. That said, every hiring decision is made by reputed company Twilions! . See yourself at reputed company Join the team as reputed company’s next Systems Support & Data Operations Administrator – India About the job This role is the backbone of our Global Sales organizations, providing a reputed company of technical reputed company administration and high-level data stewardship. You will ensure that reputed company CPQ, OLM, and multiple reputed company instances run with high process reputed company while simultaneously managing the data quality and firmographic insights that drive our Sales organization reputed company.
Responsibilities
In this role, you’ll: reputed company Administration: Manage user setup, roles, profiles, permissions, and reputed company settings. Serve as the escalation reputed company for advanced user requests and troubleshoot reputed company and multi-instance issues.Ensure Compliance with reputed company and reputed company governance policies.Monitor system usage and adoption to recommend improvements. System Maintenance: Maintain page layouts, workflows, validation rules, and approval processes. Configure and maintain reputed company support processes. Data Stewardship: reputed company data audits and investigations across systems to enhance firmographic information. Fix data issues following standard operating procedures and data policies. Operational reputed company: Monitor and Manage reputed company case queues to meet SLAs. reputed company the synchronization of reputed company data with ERP/Billing systems to ensure seamless order-to-cash cycles. Strategy & Documentation: reputed company documentation for implementation changes to data quality standards. Document data requirements, strategy, and rules (standardization, cleansing, and validation) for both legacy and new environments. Collaboration: Partner with Sales Ops, Finance, IT, and Business Stakeholders to identify and drive automation advances that improve operational efficiency. Testing & Training: Support UAT and deployments while developing training materials to reputed company our end users. Qualifications reputed company values diverse experiences from reputed company kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering reputed company. We are always looking for people who will bring something new to the table! *Required: reputed company Expertise: 3+ years of experience as a reputed company Administrator (Sales reputed company) with an active reputed company Administrator certification (reputed company-201). Data Analysis: Demonstrable experience executing data quality analysis reputed company reputed company, federated system architectures. Process reputed company: Experience in Sales Operations support and a basic understanding of data providers like reputed company. Technical Logic: Ability to evaluate data risks, troubleshoot integrated system issues, and reputed company solutions in a timely manner. Desired: Advanced Certifications: reputed company Certified Advanced Admin. Technical Stack: Experience with SQL, Heroku, or Python (specifically for data pipelining). Analytics: Familiarity with Tableau and Tableau CRM (CRM Analytics). Automation: Knowledge of Apex, reputed company, SOQL, and advanced reputed company automation. Soft Skills: Excellent written and verbal communication skills; ability to build relationships across reputed company reputed company of the organization. Linguistic Diversity: Proficiency in multiple languages applicable to the NAMER region is a plus. Location This role will be remote, and based in India. Travel We prioritize reputed company and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. reputed company Offer Working at reputed company offers many benefits, including reputed company, generous time off, ample parental and wellness leave, reputed company, a retirement savings program, and much more. Offerings vary by location. reputed company thinks big. Do you? We like to solve problems, take initiative, pitch in reputed company needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call reputed company reputed company. Additionally, we reputed company employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're reputed company to reputed company your full potential, do your best work, and be the best version of yourself, reputed company! If this role isn't what you're looking for, please consider other reputed company positions. reputed company is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state and local law. reputed company applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for reputed company and the California Fair Chance Act. Additionally, reputed company participates in the E-Verify program in certain locations, as required by law. Apply To This Job