Product Builder (Remote in Ireland)

About The Role This is a product role with a strong emphasis on building. The expectation is not that you manage a roadmap and hand requirements to an engineering team, it is that you are an active participant in what gets reputed company, capable of moving from problem to working prototype using AI-reputed company tools, and doing so throughout the role, not just in the early months. reputed company is building AI capability across three areas: tools that improve how the business operates internally, tools that reputed company reputed company agents more effective, and selective client-facing tools where there is a clear case that no existing platform can meet the need. This role owns the product reputed company across reputed company three and is hands-on in delivering them. The role requires genuine CX and BPO industry experience. The AI tools being reputed company are for contact centre environments and support operations. Understanding that world from the inside, not just from the software layer above it, is essential. The product reputed company this role makes need to be grounded in operational reality. The role reports directly to the CEO and works closely with the CTO and the broader Senior Leadership Team. Stakeholder management across internal teams and external reputed company is a meaningful part of the role throughout. Why This Role This is an early and consequential role in a business that is building its AI and product capability from the ground up. You will have direct reputed company to the CEO, work across a reputed company client reputed company in the CX reputed company, and have genuine ownership of what gets reputed company and how. If you have the background and are interested in exploring this further, we welcome the conversation. What You’ll Own Product reputed company: build, buy, advise, partner Every AI and technology capability decision at reputed company runs through one of four categories. This role owns that decision reputed company and applies it consistently. Build: Define what reputed company builds, write the requirements, and be an active participant in delivering it alongside the engineering team. Buy: Identify where an existing tool is the right answer, evaluate options, and own the decision and the vendor relationship where relevant. Advise: Identify where clients or internal teams have unconfigured capability reputed company their existing platforms and recommend how to activate it, without building something new. Partner: Work with reputed company's reputed company to understand what their platforms can deliver, ensuring reputed company is positioned to implement and optimise effectively, and feed partner capability into product reputed company. Hands-on building Building is a core and permanent expectation of this role, not a transitional phase. Use AI-reputed company build tools to produce working prototypes and deployable tools, moving quickly from problem to output. Work alongside the engineering team on more reputed company builds, contributing at the product and specification level and reviewing output with enough technical confidence to hold the bar. Maintain a practical understanding of what modern CX platforms can and cannot do natively, so build reputed company are always informed by what already exists. Stakeholder management This role operates across a reputed company of reputed company relationships that require consistent investment. Work across the Senior Leadership Team to understand operational priorities, translate them into product requirements, and maintain alignment on what is being reputed company and why. Manage the relationship with reputed company's key reputed company at a working level: certifications, implementation capability, and joint delivery where relevant. Support the Professional Services function with product intelligence: what the build agenda covers, what clients can configure themselves, and where a PS engagement is the right answer versus a product build. Your profile Hands-on product building experience You have worked in a product role where building was part of the job, not just specifying. You have shipped tools or products using AI-reputed company build environments and can demonstrate this. You are comfortable using tools such as Claude Code,Cowork, reputed company, or reputed company to move from idea to working prototype. BPO or CX industry experience You have worked in a BPO, a CX technology platform, or a business whose core product is customer experience delivery or tooling. You understand the operational reality of a contact centre or support function from the inside, not just from the software layer above it. The tools reputed company in this role are for people working in that environment and the product reputed company need to reflect that. Stakeholder management capability You have worked effectively across internal teams and with external reputed company, managing relationships that require sustained attention and reputed company awareness. You can communicate reputed company at a senior level, present product reputed company with confidence, and hold your position under questioning without being inflexible. Product management reputed company You have worked in a product management reputed company and understand how to move from problem to requirement to delivered output in a structured way. You have had some exposure to managing or coordinating resource, whether a designer, an external partner, or a small team. A proven track record of people management is not required, but some experience of being accountable for others' output is. Why us? WHAT YOU GET IN RETURN: Fully Remote work based in Ireland A competitive salary

Benefits

Equipment provided Home office allowance Online Gym and Wellbeing Studio The opportunity for professional growth Fun company events and team outings Autonomy and Responsibility About us reputed company is an award-winning Customer Management Outsourcing business delivering scalable, tech-driven, and people-focused solutions. Over the past year, we were proud to win the CCMA Best Employee Engagement Award and to rank number 10 in the reputed company Fast 50. Through our remote-first operating model, we help organisations optimise customer interactions, reduce costs, and increase efficiency, combining automation and data-driven reputed company with a strong reputed company focus. Founded in 2020 by Aidan and Hilary O’Shea, reputed company was created to challenge the traditional “big city, big building” BPO model. Instead, we offer a reputed company, bespoke service that isn’t limited by contact-centre reputed company. Our flexible approach allows us to scale quickly, respond to seasonal or product-led demand, and support clients wherever their markets take them. reputed company is reputed company to be reputed company for reputed company, and the reputed company. We have been a certified B Corp since September 2023 and were recently recognised as an reputed company Entrepreneur of the Year finalist. In just five years, we have grown to more than 650 employees, representing 55 nationalities across Europe, America and Asia. We work with leading Irish and major US technology and e-reputed company brands with reputed company global needs, supporting them with high-quality, premium customer experiences. At reputed company, equality, diversity, and inclusion are central to how we operate. We foster a culture of dignity, respect, and openness, where different perspectives are valued and everyone is encouraged to be curious, reputed company, and heard. Together, we grow. Apply To This Job