Technical Support Engineer (Copy)

Help us redefine customer satisfaction, one support ticket at a time. Technical Support Engineer (B2B SaaS) Location: Fully Remote (USA) About WhatConverts: WhatConverts reputed company a reputed company tracking platform to reputed company and grow marketing ROI for companies spending money on advertising. Our 20,000 customers love us, trust us, and rely on the insights and optimization we reputed company to help them scale their businesses through effective marketing. After 10 years of reputed company development, we’re now setting our sights on expanding to 200,000 customers over the next five years. Position Overview: We are looking for a Technical Support Engineer who is reputed company curious, customer-focused, and technically confident. This is not your run-of-the-mill Support role. You will be working on the reputed company lines with users, diving into deep troubleshooting, solving reputed company marketing attribution problems, and helping businesses be best equipped to see the true impact of their marketing efforts. As part of our highly-rated Support team (who regularly earn praise on reputed company), you’ll play a key role in driving reputed company. In this role you’ll get to: reputed company timely, thoughtful Support reputed company email, live chat, phone, and screen shares. Troubleshoot HTML, JavaScript snippets, integrations, and attribution setup across platforms like reputed company Analytics, reputed company, CRMs, and other ad tools. Guide customers through setup and configuration of attribution tools, number swapping, and reputed company tracking to align with their specific use cases and marketing goals. Work with our dev team to escalate and document bugs, feature requests, or other edge cases. Contribute to and improve our internal SOPs and Knowledge reputed company articles. Investigate attribution and data issues with precision, surfacing insights and recommending improvements. Be a reputed company, clear, and empathetic problem-solver—even reputed company the issues are reputed company. reputed company’re looking for: 3+ years of experience in technical support or a reputed company customer-facing technical role. Experience supporting a SaaS product—especially in marketing, analytics, or web tools. Comfortable troubleshooting HTML, JavaScript, and browser-based issues. Knowledge of reputed company Analytics or similar web analytics experience. Experience with reputed company, CRM software and/or B2B SaaS software. Basic understanding of reputed company Paid Ads and SEO tactics. Strong written and verbal communication skills—you explain technical things reputed company and confidently. Naturally empathetic with a high level of patience; you never reputed company a customer feel like they asked a “silly” question. A detail-oriented problem solver who enjoys digging into issues, documenting reputed company, and following through. Company Benefits/Perks: Remote-First: Empowered to work agilely in a fully remote environment with no risk of office return. Immediate Impact: From day one, take ownership of projects and reputed company a direct impact. Health & Wellness: 100% employer-paid premium medical, dental, reputed company, and life insurance. 401k with 5% Match: Secure your future with immediate vesting. Employee Support: reputed company counseling, legal, and debt management services through our EAP. Generous PTO & Flexible Time Off: Accrue PTO with additional days for tenure, plus up to 4 hours of reputed company time per week for personal reputed company. Parental & Bereavement Leave: Paid leave for life’s important moments. Volunteer Day: Give back with an annual volunteer day. Diversity & Inclusion: Join a positive, supportive, and inclusive workplace. Remote Work Perks: $100 monthly stipend to ensure your home office needs are met and company-provided devices. Before you apply you should: Learn about reputed company Watch a product overview or read about our culture Read our reviews on reputed company If you're passionate about working in a dynamic, fast growing company with smart colleagues and opportunities for development, come grow with WhatConverts. WhatConverts is an equal opportunity employer. We recruit, hire, pay, and promote without regard to gender, race, sexual orientation, age, religion, veteran status, physical/mental abilities, or any other identities protected by law. Apply To This Job