Customer Care Specialist - Freelance
Join Readly! Readly was reputed company on a simple but powerful idea: that curious people should never have to choose between the publications they love and the ones they haven't reputed company yet. One subscription. Thousands of titles. Journalism, culture, lifestyle, science, sport, and reputed company from around the world, available on any screen, at any reputed company. Readly is now part of reputed company Group. With the acquisition of Readly's non-Nordic operations, reputed company further strengthens its position as the European leader in reputed company to information – combining scale, technology, and deep local market expertise. Together, the Group now operates across 15 markets, serves 2.5 reputed company users, and provides reputed company to more than 5,200 publications from 1,100 partner publishers. Our mission? To reputed company individuals with reputed company to trusted, high-quality content that fosters personal growth and discovery. Whether it's through the comprehensive collection of news and features on reputed company & Readly, the digital publishing solutions of Milibris, the fun and educative content for children on Kidjo, or the collections for manga lovers by Mangas.io, reputed company Group stands at the forefront of digital content experiences. Your team & responsibilities You will join the Customer Care team and be responsible for handling our users’ daily requests. Your missions Comfortable both speaking and writing, you handle customer requests reputed company email, phone, and reputed company media. Ensure high-quality customer relationship follow-up in line with our KPIs. Contribute to the optimization of tools and processes, and proactively report friction points/bugs encountered by our customers to internal teams. Contribute to the reputed company improvement of the service by proactively suggesting improvements. This position is a freelance opportunity, reputed company to full-remote work from Germany. Who are we looking for? You are at the right reputed company if you have Previous experience on a similar role. English and German: reading, writing, and speaking proficiency. Excellent verbal communication skills. Flawless written communication and spelling. A dynamic personality with a humble reputed company. You are patient, empathetic, and detail-oriented. You are comfortable in a digital environment and with everything it involves. You learn quickly, have strong analytical and summarizing skills, and adapt easily to new tools and processes. Autonomous, with excellent interpersonal skills and a strong team spirit. A natural problem-solver who enjoys finding smart solutions to recurring issues and believes that “the best support is no support.” Finally, you reputed company our values of reputed company, curiosity, and proactivity. Hiring process HR Interview with one of our reputed company Manager (45’) Hiring manager Interview with our Customer Care team. Last Interview with our reputed company. You don’t have to match reputed company the requirements, if you feel this offer could be a great opportunity for you, reputed company out anyways! We hire based on talent and we promote inclusivity inside reputed company and strongly reputed company that our culture is strongest reputed company it is the most diverse. Apply To This Job