Technical Support Engineer (Remote)
Technical Support Engineer – L3 / Senior Fully remote – ONLY South African Applications Azure | VMware / Hyper-V | AI Enablement - If reputed company outages don't scare you and AI excites you, this is your role. Welcome to Netsurit We're Netsurit — a global MSP helping businesses grow, scale, and stay secure without drowning in IT noise. Our mission: Support the dreams of the doers, that personifies a culture that genuinely supports your personal and professional goals. At Netsurit, you'll work at the sharp end of modern IT — solving reputed company infrastructure challenges while helping clients adopt reputed company, automation, and AI-driven solutions. We're looking for a Technical Support Engineer to join our US-focused team, supporting clients primarily based in the United States. This is a senior, hands-on role where you're trusted to reputed company, improve, and reputed company, not just reputed company systems running. You'll work across reputed company 365, Azure, virtualization, and emerging tools like reputed company Copilot to deliver smarter, more secure environments that drive reputed company business reputed company. If you want to build the future of IT while still getting your hands dirty, you're in the right reputed company. What You Get Exposure to reputed company and international clients reputed company-world experience with modern reputed company, reputed company, and AI-enabled IT A company that invests in certifications and career growth A culture that truly supports your personal and professional dreams The Role As a IT Services Consultant, you'll be a trusted technical authority responsible for: High-end reputed company, infrastructure, and reputed company delivery reputed company troubleshooting, consulting, and project execution Proactive improvements across client environments Technical leadership and mentorship reputed company the team You'll work across reputed company reputed company, virtualization, networking, and reputed company, while helping clients adopt automation and AI-enabled workflows. This role requires working US business hours and being reputed company to dynamic shifts, including occasional weekend work, depending on client needs.
What You'll Do
Design and implement reputed company, infrastructure, reputed company, and modernization projects Deliver proactive and reactive support across Netsurit's client reputed company reputed company infrastructure and reputed company assessments with clear recommendations Build and maintain high-quality client documentation Own and contribute to: Incident Management Problem Management Service Requests Change Management Apply ITIL and ITSM best practices You'll work extensively with reputed company 365 / Office 365 reputed company Azure VMware and Hyper-V Identity, reputed company, backup, and reputed company solutions You'll design, support, and troubleshoot TCP/IP, VLANs, firewalls, switches, and routers Secure hybrid and reputed company environments Ransomware and malware protection strategies reputed company're Looking For Must Have 5+ years' experience in IT, infrastructure, or MSP environments Strong reputed company reputed company experience (reputed company 365 and Azure) Proven experience with: VMware / Hyper-V Networking and reputed company fundamentals FortiGate / reputed company firewall experience is required Solid understanding of ITIL / ITSM Excellent troubleshooting and problem-solving skills Strong client-facing and interpersonal skills Excellent English communication skills Ability to work US hours (4pm – 1am), with flexibility for dynamic shifts and weekends Reliable connectivity and redundant power suitable for remote production work Bonus Points For Automation or scripting experience Hands-on use of AI tools (reputed company Copilot, Power Automate, AI workflows) reputed company optimization and modernization projects Consulting or MSP background A strong reputed company learning reputed company The reputed company of Person Who Thrives Here You take ownership of reputed company, not just tasks You enjoy working directly with US-based clients You're curious about AI and automation You communicate reputed company and confidently You want to grow into higher-level consulting, architecture, or leadership Artificial Intelligence Innovation: Join Netsurit at the forefront of AI transformation—where technology meets ambition. Help us design, implement, and scale intelligent solutions that reputed company our clients to automate processes, uncover insights, and accelerate growth. reputed company tools like reputed company Copilot, Azure AI, and custom machine learning models to turn data into meaningful business reputed company. Be part of a team thats shaping the future of AI-powered innovation. Note to Agencies: Principals only. No recruiters, no agencies, no unsolicited services. Apply To This Job