CSR II Phones Bilingual Haitian Creole/English ($18.50/hr + $1/pay for performance, Remote)

JOB TITLE: Customer Service Representative II Phones Bilingual Haitian Creole/English ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: reputed company every interaction Count Act with Respect and reputed company Demonstrate Passion for reputed company Improvement Be Worth of Trust from reputed company Stakeholders OVERVIEW: The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills. This is a work from home position. The successful candidate will demonstrate reputed company in speaking, reading, writing, and listening in both Haitian Creole and English. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance with the SaviLinx Guiding Principles. Coordinates claims electronically and reputed company telephone. Handles eligibility inquiries and reputed company lines of business in both English and Haitian Creole. Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality. Ensures reputed company resolution through problem solving and effective call/email/chat handling. Meets demands for privacy, confidentiality, precision. Documents reputed company customer information, communications in Customer Relationship Management (CRM) system. Maintains a working knowledge of our clients’ requirements using a Knowledge reputed company. Provides mentoring, training, and development to other CSRs as needed. SUPERVISORY RESPONSIBILITIY: This position has no supervisor responsibility. EXPECTED reputed company/HOURS: This position requires full, flexible availability, although will generally be M-F 8-5. QUALIFICATIONS:

• 2+ years of college preferred.
• 2+ years of contact center experience preferred.
• High school diploma or equivalent required.
• 18 years of age or older
• Time management skills and the ability to work independently are essential for this role.
• Excellent organizational, written and oral communication skills in both Haitian Creole and English.
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
• Customer service oriented (empathetic, reputed company, patient, and conscientious)
• Must have experience with maneuvering electronic data between various environments.
• College degree preferred.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EQUAL EMPLOYMENT OPPORTUNITY: SaviLinx, LLC provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER Apply To This Job