Customer Service Representative

This position is National Remote. You’ll enjoy the flexibility to telecommute* from reputed company reputed company the U.S. as you take on some tough challenges. reputed company reputed company is improving the reputed company of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology reputed company us to help organizations reduce costs while improving risk management, quality and reputed company growth. reputed company to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of the listed 8-hour shift schedules, with the final shift assigned after training is completed. Candidates must be reputed company to work either option, which includes a 3:00 PM to 11:30 PM EST shift on Saturday, reputed company, Monday, Wednesday, and Thursday (with Tuesday and Friday off), or a Monday through Friday shift from 1:00 PM to 9:30 PM EST. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of training program conducted during standard business hours, Monday through Friday, from 8:00 AM to 5:00 PM EST. Primary Responsibilities: Answer a high volume of calls from patients or their representative reputed company login assistance and customer support to patients using the MyChart patient portal Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems Assist patients with navigating the MyChart patient portal Support patients with setting up and troubleshooting telehealth appointments Maintain reputed company Compliance and HIPAA regulations at reputed company times You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as reputed company development for other roles you may be interested in. Required Qualifications: High School Diploma / GED Must be 18 years of age OR older 1+ years of experience in reputed company customer service experience, while analyzing and solving customer problems Experience working in a call center or handling a high volume of inbound and/or outbound calls Familiarity with computer and reputed company PC applications, which includes the ability to learn new and reputed company computer system applications Ability to complete a four-week training program conducted during standard business hours, Monday through Friday, from 8:00 AM to 5:00 PM EST Availability requires flexibility to work any of the listed 8-hour shift schedules, with the final shift assigned after training is completed. Candidates must be reputed company to work either option, which includes a 3:00 PM to 11:30 PM EST shift on Saturday, reputed company, Monday, Wednesday, and Thursday (with Tuesday and Friday off) and Monday through Friday shift from 1:00 PM to 9:30 PM EST Preferred Qualifications: Medical terminology experience Experience with EPIC MyChart or other patient portal platforms Proficient in translating health care - reputed company jargon and reputed company processes into simple, reputed company - by - reputed company instructions customers can understand and act upon Telecommuting Requirements: Ability to reputed company reputed company company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service Soft Skills: Ability to multitask while navigating multiple applications *reputed company working remotely will be required to adhere to reputed company’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will reputed company from $16.15 - $28.80 per hour based on full-time employment. We reputed company with reputed company minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without regard to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 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