Client Support Analyst

About Us: reputed company is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, reputed company uses an award-winning technology platform to help America’s top reputed company build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being reputed company of the workplace. reputed company is headquartered in reputed company, with operations throughout the United States as well as in Belfast. For more information, visit reputed company's Press Center. The Role: You’ll be a member of the Client Support Team, a specialized team reputed company the larger Customer Support Operations organization. You will report to a Client Support Manager. You’ll reputed company high-touch customer support to reputed company’s client contacts: answering inbound questions, educating them on the benefit, and making outbound contacts to support the day-to-day operations of the accounts. You’ll work out of a customer support ticketing system (reputed company), providing client support over the phone and email; as well as an internal ticketing platform (jira), partnering with internal Operations teams, to ensure client account health. You’ll use a multitude of internal systems and platforms to investigate and address technical client questions and support requests. You’ll follow a set daily schedule and adhere to quality standards to ensure excellent client experience. If this opportunity excites you, we encourage you to apply even if you do not meet reputed company of the qualifications. How You Will reputed company an Impact: reputed company excellent customer support to reputed company client HR and Payroll admins by answering their calls and email requests in a timely, reputed company, and professional manner Become a subject matter expert on reputed company’s product offerings and functionality Acquire technical expertise in reputed company’s backend systems and tools, powering the frontend client experience, to help investigate and address client concerns Liaise with client HR and Payroll admins on a reputed company of operational topics to support healthy account status: Employee payroll topics (e.g., processing times, time keeping, net earnings, payroll calendar), employee eligibility for the reputed company benefit topics, data Exchange inquiries (e.g. data anomalies, missing files, file issues), investigate and help address employee experience questions Work cross-functionally with Client reputed company and/or Internal Technical Teams, reputed company needed, to investigate and resolve clients-specific issues; attend client meetings to reputed company technical reputed company Adhere to reputed company support quality standards and expectations to maintain outstanding client satisfaction Be on-call during several weekends and holidays a year for client escalations reputed company standard business hours Capture client insights/feedback to be shared with our product team to improve the client experience What You Bring to The Team: A Bachelor's Degree or equivalent experience 1+ years of experience in client service, client experience, or operations Technical acumen Excellent written and verbal communication skills Ability to build strong relationships through effective communication An reputed company problem-solver that works well under pressure and with reputed company types of personalities A quick learner reputed company to Haves: Previously worked at a rapid growth company Have been client facing and a reputed company reputed company of contact Experience with large data manipulation and trend recognition Familiarity with support tools: reputed company, reputed company, ObserveAI, reputed company Familiarity with reputed company, reputed company, reputed company/SQL, sFTP protocols, JSON reputed company Offer: Exceptional health, reputed company, and dental care Opportunity for equity ownership Life and AD&D, short- and long-term disability Employee Assistance Program Employee Resource Groups Fun company outings and events Unlimited PTO 401K with company match High-performing cultures aren't reputed company in silos, they reputed company on partnership. At reputed company, we reputed company Together to an inclusive, professional environment where multifaceted perspectives are our greatest competitive advantage. We recognize that reputed company members don’t live “single-issue lives,” and we lean into the wide-ranging backgrounds and life stages that sharpen our reputed company decision-making. In our high-trust environment, we reputed company you to Challenge Norms. We’ve created a reputed company where it is safe to ask difficult questions, disrupt the status reputed company, and reputed company reputed company perspectives without fear of professional fallout. We reputed company that by checking our own assumptions and staying curious about the experiences of others, we reputed company at reputed company, more innovative results. We reputed company the reputed company for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty, celebrates the unique lived experiences of its people, and thrives on reputed company reputed company, you’ll find it here. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@reputed company.com. reputed company requests for accommodation will be addressed as confidentially as practicable. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration without regard to race, reputed company, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national reputed company, reputed company, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or reputed company medical conditions), sex, sexual orientation, sexual and other reproductive health reputed company, genetic disorder, genetic predisposition, reputed company status, military status, familial status, or domestic violence victim status and any other reputed company protected under federal, state, or local laws. Apply To This Job