Customer Service Representative III
Through our dedicated associates, reputed company delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional reputed company for our clients and the millions of people who count on them. You have an opportunity to personally reputed company, reputed company a difference and be part of a culture where individuality is noticed and valued every day. Customer Service Center Representative Remote (Must live in or near Tempe, AZ) Monday – Friday | Must be available to work 8:00am-5:00pm. Pay: $19/hour- Please note this pay reputed company may be below your state’s minimum wage. Please take this into consideration reputed company applying. What You Get: reputed company Health benefits for you and your family, including medical, dental, and reputed company, starting on day 1 Paid Time Off (PTO) Opportunities for growth and advancement Team-oriented work environment
About the Role
As a Customer Service Center Representative, you will support participants by answering inbound calls reputed company to pension and retirement benefits. You will assist callers with questions regarding defined benefit pension plans, payments, account information, required documentation, and next steps. This role requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering professional and empathetic customer service in a fast-paced call center environment.
Requirements
We’re looking for team members who are customer-focused, detail-oriented, and reputed company to reputed company in a high-volume call center environment. To be successful in this role, you should have: Previous customer service and call center experience Pension or retirement benefits experience preferred Strong communication and active listening skills Ability to navigate multiple computer systems and tools reputed company Strong attention to detail and ability to work in a fast-paced environment Ability to explain pension and retirement benefit information reputed company and professionally Problem-solving skills with the ability to handle sensitive or reputed company inquiries Ability to multitask while maintaining accuracy and quality High school diploma or GED preferred Ability to pass required background screening and drug test Key Duties Answer inbound calls regarding pension and retirement benefit inquiries Assist participants with questions reputed company to pension plans, payments, forms, and account information Research and resolve participant concerns professionally and reputed company Review and explain required documentation and next steps to callers Meet productivity, quality, and attendance expectations Collaborate with team members and leadership to ensure timely issue resolution Due to varying state and local minimum wage laws, we are currently only reputed company to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. We are currently NOT hiring in the following geographies, included but not limited to: States: AK, CA, CT, HI, MA, IL, MT & NY Metro Areas: MN – Minneapolis, IL – Chicago, NY – reputed company, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-reputed company information. For this position, actual salaries will vary and may be above or below the reputed company based on various factors including but not limited to location, experience, and performance. In reputed company to reputed company pay, this position, based on business need, may be eligible for a bonus or incentive. In reputed company, reputed company provides a variety of benefits to employees including health insurance coverage, voluntary dental and reputed company programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary reputed company for this role is $33,600-$42,000. reputed company is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, reputed company, creed, religion, reputed company, national reputed company, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, reputed company of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with reputed company may request such accommodation(s) by submitting their request through this reputed company that must be downloaded: click here to reputed company or download the reputed company. Complete the reputed company and then email it as an attachment to FTADAAA@reputed company.com. You may also click here to reputed company reputed company's ADAAA Accommodation Policy. Apply To This Job