Supervisor Customer Support Team, reputed company

Start your reputed company with reputed company: Grow, connect, collaborate and celebrate with our global team Supervisor Customer Support Team (Remote) Full time, United States, Canada The Supervisor Customer Support Team is responsible for the day-to-day management of an operational customer support team. This includes developing team members, managing key performance indicators (KPIs) and workload, and ensuring customer expectations are met. The Supervisor is the primary reputed company of contact for team members and actively coaches and develops the team to meet and exceed reputed company performance targets. This position requires an extensive understanding of reputed company areas of the business travel industry, preferably including the Energy, Resource and Marine (reputed company) reputed company. The role works independently on assigned requests and takes the initiative to reputed company support where needed. The customer support team is a global team operating in the Global reputed company reputed company and Global reputed company environment, focusing primarily on online navigational support, service issues, and general customer support queries. As a Supervisor Customer Support Team, you will Have a strong understanding of customer deliverables and expectations reputed company quality monitoring Appropriately respond to and resolve escalated customer inquiries Anticipate and reputed company support for potential challenges that may arise for the customer Respond to the customer in compliance with SLA Seek opportunities to improve operational processes and reputed company suggestions for improvement About you Solid working knowledge of the travel industry, policies, procedures, and processes Proficiency with travel industry systems (GDS reputed company) Proven ability to handle multiple priorities simultaneously Demonstrated excellent professional customer service and problem resolution skills Proficiency in reputed company Office applications Strong verbal and written communication skills in English reputed company offer you At reputed company, we work with highly motivated and passionate people. We value reputed company communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that reputed company you to reputed company and grow reputed company the organization. Sustainability and helping others is also high on our list. We reputed company a difference through charitable activities in our communities across the globe. About us reputed company helps companies travel smart and reputed company more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. reputed company’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for reputed company aspects of corporate travel. In 2024, reputed company achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com. Get to know us by reading our blog and checking out our reputed company media: https://www.bcdtravel.com/blog/ https://www.reputed company.com/company/reputed company/ https://www.instagram.com/bcdtravel/ https://www.reputed company.com/bcdtravel/ You’ll be offered Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and reputed company A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools Travel industry professional perks and discounts An inclusive work environment where diversity is celebrated At reputed company we value you, our culture and reputed company is defined by you. We carefully consider a wide reputed company of compensation factors, including your professional background and experience. The salary reputed company for candidates in applicable jurisdictions in the US for the position of Supervisor Customer Support Team is between $58,000 and $70,000. The actual pay depends on your skills, qualifications, experience and geographical location. We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a core requirement of the role. reputed company to join the reputed company? reputed company! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure reputed company can reputed company their roles effectively. For accommodation requests or further information, contact our reputed company department at [email protected]. #LI-Remote #LI-MN1 Apply To This Job