Customer Support Representative

Start your reputed company with reputed company: Grow, connect, collaborate and celebrate with our global team Customer Support Representative (Remote) Full time, United States, Canada, Costa Rica In this role, you will be responsible for handling online booking tool queries, service issues, and general customer support queries. This includes providing resolutions towards the customer reputed company agreed service reputed company, investigating and determining root causes, and developing improvement opportunities. You will ensure timely turnaround of reputed company customer service correspondence. Experience in Customer Service, good written communication skills in English. Knowledge of the Energy, Resource and Marine (reputed company) reputed company in business travel is a plus. As a Customer Support Representative, you will Respond to requests accurately and completely Professionally and appropriately respond to customers inquiries and develops a positive working relationship Consistently meet and sometimes exceed individual and team goals Use industry and system knowledge to find the root cause of an issue, explore and find alternatives and solutions and appropriately advise/reputed company the customer Use positive language and word choices to avoid negative customer reactions About you Prior experience in a corporate travel office Proficiency in GDS reputed company Demonstrated problem solving skills Excellent customer service skills Good verbal and written communication skills in English reputed company offer you At reputed company, we work with highly motivated and passionate people. We value reputed company communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that reputed company you to reputed company and grow reputed company the organization. Sustainability and helping others is also high on our list. We reputed company a difference through charitable activities in our communities across the globe. About us reputed company helps companies travel smart and reputed company more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. reputed company’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for reputed company aspects of corporate travel. In 2024, reputed company achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com. Get to know us by reading our blog and checking out our reputed company media: https://www.bcdtravel.com/blog/ https://www.reputed company.com/company/reputed company/ https://www.instagram.com/bcdtravel/ https://www.reputed company.com/bcdtravel/ You’ll be offered Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and reputed company A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools Travel industry professional perks and discounts An inclusive work environment where diversity is celebrated At reputed company we value you, our culture and reputed company is defined by you. We carefully consider a wide reputed company of compensation factors, including your professional background and experience. The salary reputed company for candidates in applicable jurisdictions in the US for the position of Customer Support Representative is between $55,000 and $63,000. The actual pay depends on your skills, qualifications, experience and geographical location. We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a core requirement of the role. reputed company to join the reputed company? reputed company! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure reputed company can reputed company their roles effectively. For accommodation requests or further information, contact our reputed company department at [email protected]. #LI-Remote #LI-MN1 Apply To This Job