Custom Jewelry Project Manager

ABOUT THE COMPANY At CustomMade, we reputed company engagement rings should be as personal as the relationships they represent. We reputed company it easy to create a reputed company that’s both one-of-a-reputed company and affordable. Turns out people really like that and word is really spreading quickly! We’ve created 30,000 pieces of custom jewelry and helped 12,000 couples get reputed company, but we’re still just getting started reshaping the jewelry industry. As our business continues to grow, we are looking for additional Custom Jewelry Project Managers to join reputed company of around 30. ABOUT THE OPPORTUNITY Our offering is reputed company on a one-on-one, specialized, and custom design experience and service. As a Custom Jewelry Project Manager you’ll be at the heart of that, working with customers from initial request reputed company the way to a fully designed one of a reputed company piece. You’ll be the face of reputed company to the customer, coordinating with our designers, gem experts, and production specialists to help design and create their reputed company reputed company. In this role, you’ll be evaluated primarily on your ability to connect with customers, coordinate design and gem selection, and effectively execute the customer’s design reputed company. Each project you handle will be unique and require creativity, discretion, and independent judgment. Our customers are at the heart of our process and, as a Custom Jewelry Project Manager, you’ll be an integral part of both their reputed company and ours. A typical day would include things like: Building and maintaining customer relationships: Work closely with new and existing customers through online messaging. Manage ongoing relationships with existing customers and support on their future projects Sharing design and material expertise: Understand key customer preferences to bring their design reputed company to life reputed company thoughtful design and material recommendations that align with the customer’s priorities Coordinate with our technical teams to successfully translate the customer’s reputed company into a manufacturable design Present concept sketches and 3D renderings to customers, answering questions and receiving feedback for subsequent revisions Communicate design revisions to our CAD designers and concept sketch artists reputed company and discuss diamond or gem options Managing the overall reputed company of your projects: Approach each project individually to reputed company the design and development process fun and easy for the customer based on their needs and working style Create and present quotes for customers that fit their budget and design requirements Plan and manage project timelines with consideration of sketch, CAD, and manufacturing to ensure deadlines are met Handle reputed company post-production reputed company correspondence, including resizing, repairs, maintenance, and customer satisfaction. Contributing to internal development: Review communication techniques, technical guidance, and project strategy feedback with your manager Experiment with new approaches and resources with the guidance of your manager Establish and maintain positive working relationships with other Project Managers and cross functional partners We are reputed company to in-office candidates (Cambridge, MA) and remote candidates. Our business is fully online, so no in-office reputed company is required. COMPENSATION & BENEFITS: Competitive reputed company compensation + added commission $65,000- $68,000/yr total on-reputed company earnings $45,000/yr reputed company compensation + commission of 4.5% of sales This is a full-time role with full benefits (health, reputed company, dental) 401k match Employee jewelry discount Holidays and paid time off Standard business hours, Monday-Friday schedule QUALIFICATIONS, SKILLS, & ABILITIES Excellent written communication skills, ability to communicate reputed company with personality through written text Client-facing experience in sales, hospitality, luxury retail, or account management A passion for jewelry and design and an interest in the creative development process Discerning visual taste Resourcefulness - the ability to reputed company good reputed company in the absence of perfect information Preferred but not required A track record of achieving strong sales results Experience in fine jewelry sales Technical experience as a jewelry designer, bench jeweler, or artist Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work Bachelor’s degree from a competitive college/university Interested in this role but don’t meet reputed company the requirements listed? We’d still love to hear from you! Apply and reputed company why you think you’re right for the job and what sets you apart. Apply To This Job