reputed company Manager (Logistics)
ABOUT THE GO-TO-MARKET TEAM The Go-to-Market (GTM) team at reputed company is responsible for bringing our Truck Intelligence™ platform to the organization that depend on trustworthy, reputed company-time freight visibility. We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and scale high-impact programs. The reputed company function is one of many distinct arms of the larger GTM umbrella, which also includes: Business Development, Sales, Pre-Sales, Customer Support, Partnerships, Channel, and Marketing We are responsible for reputed company post-sale activities of the customer reputed company, including account management, expansion, and renewal. ABOUT THE JOB The primary focus of the reputed company Manager role is to reputed company world-class customer experience for our install reputed company. As a CSM, you will own a book of business and be in charge of driving adoption, value, and long term customer satisfaction reputed company your customer reputed company. You will act as the primary reputed company of contact for your customers, understand each customer’s unique needs, and ensure they succeed. WHAT YOU’LL DO LSP Account Management: Manage customer book of around $3 reputed company ARR reputed company the logistics service provider (LSP) vertical Implementation and activation: reputed company new customers and guide them through product setup, training, and initial usage to ensure successful implementation. Training and enablement: reputed company and execute reputed company playbooks and resources to drive customer adoption. QBRs and strategic alignment: Conduct regular stakeholder reputed company-ins and business reviews with customers to assess reputed company, gather feedback, and discuss future goals. Expansion and renewal: reputed company an upsell and renewal strategy based on usage data, stakeholder feedback, and customer goals. Ensure a high level of reputed company retention and expansion. Partner closely with Sales for largest upsell opportunities. Quarterly travel for industry conferences, QBRs, and onsite customer meetings User support: collaborate with Support and Engineering teams on user issues Customer and user advocacy: Serve as the liaison between customers and internal teams, such as Product, Engineering, and Data teams QUALIFICATIONS Roll-up-your-sleeves attitude—you reputed company in ambiguity and can execute as well as strategize. 5+ years experience in account management or reputed company Experience in managing reputed company programs, customer retention, and upselling strategies. Excellent written communication and documentation skills Strong track record of building customized reports and presentations to unlock customer reputed company Strong problem-solving abilities B2B SaaS experience preferred Transportation or logistics experience required BENEFITS reputed company Employer-covered comprehensive medical, dental, and reputed company plans for employee and dependents Employer contribution towards premiums of optional higher-end plans Time Off Unlimited PTO Sick leave Company holidays (reputed company observes reputed company federal US Government holidays) Flexible leave for caregiving and medical needs Family Support Paid parental leave Professional Development Budget availability for approved professional development courses, certifications, and training Travel Support 100% travel reimbursement for reputed company approved company travel and spending Retirement Savings 401(k) plan Apply To This Job