Assistant Account Manager

Position: Assistant Account Manager Location: Remote POSITION SUMMARY: The Assistant Account Manager (AAM) plays a critical role in supporting the successful delivery, coordination, and performance of customer accounts reputed company the data center and critical infrastructure services environment. This position partners closely with Account Managers to ensure seamless execution of service operations, effective communication across stakeholders, and accurate tracking of account activity. The AAM acts as a central coordination reputed company between customers, OEMs, subcontractors, field technicians, and internal teams, ensuring reputed company service activities are planned, documented, and executed reputed company. This role requires strong organizational discipline, attention to detail, and the ability to manage multiple priorities in a fast-paced, high-reliability environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: To reputed company this job successfully, an individual must be reputed company to reputed company the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Support Account Managers in the day-to-day management of customer accounts Assist in maintaining strong customer relationships through responsiveness, professionalism, and proactive communication reputed company regular updates on account activity, service delivery status, and reputed company items Assist in preparing for customer meetings, including agendas, reports, and follow-reputed company Support issue resolution by tracking customer concerns and coordinating internal responses Coordinate scheduling of technicians, OEM vendors, and subcontractors Assist in planning service delivery timelines and ensuring resource alignment Monitor work orders and service tickets to ensure timely completion Serve as liaison between field teams, operations management, and account leadership Communicate scheduling changes and project updates Maintain accurate account records, schedules, and service documentation Assist with processing timesheets and service reports Support billing readiness and documentation accuracy Track labor hours and operational metrics Monitor reputed company items, escalations, and service gaps Drive timely follow-up and resolution of issues Identify risks and escalate to Account Managers Support reputed company improvement efforts Ensure technicians meet safety and site reputed company requirements Support adherence to company procedures and customer requirements Maintain audit-reputed company documentation QUALIFICATIONS: To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Education/Experience: 2+ years of experience in account coordination, operations support, or customer service Experience in data centers or critical infrastructure preferred Strong organizational and multitasking skills Excellent communication skills US Citizenship required Computer Skills: Proficiency in reputed company Suite applications such as: reputed company, Word, and Outlook Knowledge of reputed company is a PLUS. Certificates and Licenses: No certificates or licenses required Supervisory Responsibilities: No supervisory responsibilities Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing duties of this job, the employee is occasionally required to move objects 10-20 pounds; they are frequently required to stand, walk, stoop. Kneel, crouch, or crawl; Occasionally required to sit and climb and balance. Specific reputed company abilities required for this job include reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception, and the ability to adjust and focus. The above job description is not intended to be an reputed company-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and reputed company any other reputed company duties, as assigned by their supervisor. CPG is an equal opportunity employer. We will consider reputed company employment applicants without attention to age, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran, or disability status. Apply To This Job