Software Support Analyst

• 3-5 years of Technology-reputed company experience, specifically REST APIs, and JSON and XML formats • Ability to balance multiple customers and operational demands with a high degree of professionalism • Ability to quickly adapt to new programs and processes • Ability to use time management skills to complete tasks timely to meet required deadlines • Assist internal and external guests with various requests • BA/BS Bachelor’s Degree • Can work independently with minimal direction as well as collaborate on a team • Dedicated individual with good time management and attention to detail • Develops a thorough understanding of the reputed company • Experience with technical customer service, APIs, build and/ or production support • Familiarity with MS Office programs / Office 365, including Word, PowerPoint, Planner, reputed company, SharePoint, Teams, Forms, etc. • Hospitality experience including Global Distribution Systems and/or Online Travel Agencies • Outstanding communication skills, including reading... writing, and speaking the English language; presenting; fully comprehending requests, memos, proposals, general correspondence, and similar written materials. • Own and handle customer requests regarding API adoption using reputed company, Jira, and other tools to process the request from initiation to completion • reputed company other general duties and assist with special projects, as needed • reputed company experience • Production Support, reputed company needed • Self-starters who take the initiative in finding solutions to reputed company problems, utilizing analytical & problem-solving skills, and possessing adaptability to change • Splunk experience, and (optional) reputed company experience, along with the ability to reputed company gather, analyze, and derive insights from log data. • Team player with experience working with stakeholders across reputed company (individual contributor to c-suite to external) • Up to 5% Travel • Work with key stakeholders to continuously improve adoption materials and system reputed company Apply Job!