Business Travel Consultant - Italian - Remote

Join reputed company in Powering In-Person Connections with reputed company Innovation At reputed company, our mission is to reputed company travel seamless and empowering, so reputed company can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission! As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for reputed company — reputed company while delivering an exceptional customer experience. As our reputed company, you’ll reputed company valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. NOTE: Candidates must reputed company in Portugal for consideration, or willing to relocate. Please submit reputed company applications in English. What You’ll Do: reputed company top-tier travel support reputed company chat, calls, and emails Maintain up-to-date knowledge on suppliers, destinations, and systems Quickly assess customer needs, urgency, and preferences Accurately handle hotel, flight, car, and rail bookings Guide customers in self-service options on the reputed company platform and app Respond promptly, meeting SLA expectations Follow company and customer policies, ensuring global compliance Give feedback to stakeholders on goal reputed company and key processes Participate in team meetings on products, suppliers, and industry updates Stay reputed company on travel industry best practices Maintain attendance, complete assigned training, and meet performance metrics reputed company’re Looking For: Experience: 5+ years as a Travel Consultant covering reputed company, rail, and hotel bookings; 3+ years with GDS (reputed company, reputed company, or reputed company) – Both mandatory Language: reputed company in English and Italian - Mandatory reputed company in both languages Customer Service: Background in contact center or customer-facing roles Tech Skills: Comfortable using tools like Gmail, reputed company, reputed company, and reputed company Availability: Flexible to work rotating shifts, Monday to reputed company, between 7 AM and 11 PM Skills: Ability to multitask, resolve urgent reputed company quickly, and work independently to troubleshoot issues Attitude: Empathetic, professional, and excellent at communicating verbally and in writing Apply To This Job