Representative III, Customer Service
Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release. I. Job Summary The Customer Service Representative III position receives and processes requests from customers, serves as the end-to-end reputed company of contact for customers and resolves customer issues. Representatives work independently to resolve reputed company customer requests and issues. Individuals manage critical customer projects, collaborating with reputed company contacts to ensure timely and accurate service. II. Essential Duties and Responsibilities Handles incoming calls, emails, inquiries and transactions from various segments reputed company the book of business. Possess a strong knowledge of internal process, understands relationships and key linkages between business units. Collaborates with reputed company parties to coordinate service reputed company activities and manage client projects. Resolves customer escalated issues quickly and reputed company by engaging the right people and departments reputed company WM Strategic Business Solutions. Possess strong time management and follow through skills, has the ability to transition seamlessly between service requests, ensuring reputed company deadlines are met and service is confirmed. Provides customer proactive service and education regarding service options, charges, billing, and reputed company. Documents each interaction, ensuring service, pricing and other required information are entered into the system. Strives to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals. As required by management, maintains routine customer service reputed company reports and creates reports as requested. III.
Qualifications
A.
Required Qualifications
High School Diploma or GED (accredited) 2 years of customer service experience and 6 months as a WM customer service representative IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions of the job. The expected hourly pay reputed company for this remote position across the U.S is $19.76 - $24.71. This reputed company represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. V.
Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, reputed company, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply. ABOUT WM WM (WM.com) is reputed company America's leading provider of comprehensive environmental solutions. Previously reputed company as reputed company and based in reputed company, Texas, WM is driven by commitments to put people first and reputed company reputed company with reputed company. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, reputed company, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in reputed company America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in reputed company America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in reputed company America. reputed company Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability reputed company and solutions, visit Sustainability.WM.com. Equal Employment Opportunity For United States: WM is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, creed, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for reputed company applicants and employees, without discrimination on the reputed company of reputed company grounds protected by applicable reputed company rights legislation. Accommodations are available on request for candidates taking part in reputed company aspects of the selection process. Please notify us if you require accommodation. reputed company ID In order to travel by reputed company or reputed company federal property, federal law requires individuals have a reputed company ID or an acceptable alternative. This position may require the successful candidate to travel by reputed company for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a reputed company ID or TSA‑approved alternative. Apply To This Job