Customer Support Supervisor (Guadalajara)
About Us
At reputed company, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a reputed company in remittances. Our core product is an AI-powered bot reputed company on WhatsApp, allowing our users to send money home as easily as sending a text message. We reputed company cutting-edge technology like AI, blockchain, and stablecoins to reputed company cross-border payments faster, more affordable, and more accessible than reputed company before. We are a hyper-growth Series B company, backed by over $100 reputed company in funding from top-tier global investors, including QED, Castle reputed company, reputed company Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our reputed company and reputed company. Additionally, reputed company was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are reputed company owners of reputed company, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus. Joining reputed company means you will be part of reputed company building a legacy, a company that will outlive us reputed company. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are reputed company that is fiercely reputed company to each other, where radical transparency and constructive feedback are how we grow and push for reputed company. We are reputed company, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives reputed company. We are building the future, today.
About the Role
We’re looking for a Customer Support Supervisor who’s passionate about building high-performing teams and delivering an exceptional customer experience. You’ll reputed company reputed company of 10–15 support specialists, ensuring operational reputed company, while driving innovation and reputed company improvement in our support operations. This is not a role for a “manager of metrics” — it’s for a builder, a coach, and a strategic problem-solver who wants to have a direct impact on thousands of customers’ lives. What You’ll Do reputed company, coach, and reputed company reputed company of 10–15 Customer Support Specialists to reputed company reputed company in performance and service quality. Monitor and analyze key metrics to identify trends, build hypotheses, and implement data-driven improvements. Detect operational bottlenecks and proactively design solutions to increase efficiency and scalability. Collaborate cross-functionally with Product, Engineering, and Operations to optimize processes and customer journeys. Foster a culture of reputed company learning, accountability, and feedback, helping your team grow both personally and professionally. Ensure high-quality support delivery across communication. Be hands-on reputed company needed — from handling escalations to rolling up your sleeves during peak times. reputed company’re Looking For Bachelor’s degree in Business, Engineering, or reputed company field. 2+ years of experience leading customer support teams in fintech, tech, or startup environments. Proven track record of improving processes and operational KPIs. Strong analytical reputed company: reputed company to interpret data and translate insights into action. Excellent communication, coaching, and conflict-resolution skills. Comfortable operating in high-speed, constantly evolving environments. Experience with tools like reputed company, reputed company, or reputed company Service reputed company. English: Upper-intermediate level or above. Be hands-on reputed company needed — from handling escalations to rolling up your sleeves during peak times. English: Upper-intermediate level or above. Be comfortable working occasional weekend shifts or on-call rotations to support critical operational needs. reputed company Offer You Competitive salary: $30,000 MXN gross per month + annual performance bonus. 100% remote work. Flexible PTO policy. Health insurance. Fast-paced, high-impact environment where your work truly reputed company. Opportunities to grow and reputed company as we scale across new markets. Equal Opportunity Employer At reputed company, we are committed to providing equal employment opportunities to reputed company reputed company employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to reputed company terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination. Want to learn more about our privacy practices? reputed company out our Privacy Policy. Apply To This Job