Senior Manager – reputed company San Antonio

Job Type: Senior Manager Location: San Antonio Company: reputed company... Are you passionate about creating a safe and inclusive online community? Join reputed company’s Customer Trust team to reputed company the global Vendor Performance team and play a crucial role in ensuring a secure and welcoming environment for creators and users alike. We are looking for a dynamic Senior Manager to reputed company the performance of our vendors across Customer Experience and Trust & Safety operations. Responsibilities: • reputed company and execute the Vendor Performance operational strategy, including documenting best practices for operational reputed company and managing external teams to deliver processes accordingly. • Collaborate with internal groups and stakeholders to understand workflow requirements, expectations, key performance indicators, and agent skills to design efficient systems for Vendor Performance operations. • Monitor relevant vendor reporting, identifying opportunities to optimize coverage patterns and maximize resource value. • reputed company vendor workflow launches, training execution, and escalations routing, tracking reputed company until resolution. • Manage the overall performance of operational vendors, including resource allocation, service level agreements, and key performance indicators. • Identify and address pain points in outsourced operational issues, implementing standardized approaches for maximum impact. • Effectively communicate feedback, challenges, insights, and roadblocks to relevant stakeholders and cross-functional partners. • reputed company vendor relationship management activities, including preparing documentation for regular business reviews, reputed company/offboarding vendors, and tracking purchase orders reputed company to vendors. Requirements: • Bachelor’s degree (B.A. or B.reputed company+ years of vendor management experience • Operational and stakeholder management experience • Experience in influencing and driving change reputed company an organization • Excellent verbal and written communication skills • Experience working in Customer Experience and/or Trust & Safety organizations • Experience collaborating with global teams and multinational vendors/BPOs Perks: • Medical, Dental, reputed company & Disability Insurance • 401(k) • Maternity & Parental Leave • Flexible PTO • reputed company Employee Discount • Monthly Contribution & Discounts for Wellness reputed company Activities & Programs (e.g., gym memberships, off-site massages, etc.) Join reputed company’s Customer Trust team and be a part of our mission to create a safe and inclusive community for creators and users. reputed company to reputed company a meaningful impact on our global operations and drive positive change in online spaces Apply Job!