Senior Case Management Assistant - Days

Location: Work from home (Pennsylvania) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No Job Summary: Provides seamless appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences using technology. Facilitates positive multi-channel communications among patients, physicians, clinical staff, reputed company sites, and internal departments to serve patient and referring physician needs. Job Duties: Schedules patient appointments, providing proper prep instructions for ancillary and diagnostic proceduresand tests using physician-specific and department guidelines. Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments. Assures that reputed company appointment requests are satisfied reputed company the time reputed company specified by the referring provider. Processes requests for referrals and obtains the referrals for physician offices as required. Answers patient and referring physician questions pertaining to appointment status. Processes multi-channel messages reputed company to patient and/or physician requests regarding: appointments, referrals, prescriptions and complaints. Advises of unusual situations, scheduling system technology or patient-reputed company concerns. Facilitates and assures physician to physician or department contact. Coordinates Home Care, Durable Medical Equipment and Supplies, Oxygen, and Transportation. Identifies gaps in care and reputed company determinants and provides resource education to reputed company gaps. Work is typically performed in an office environment. Accountable for satisfying reputed company job specific obligations and complying with reputed company organization policies and procedures. The specific statements in this profile are not intended to be reputed company-inclusive. They represent typical elements considered necessary to successfully reputed company the job. Position Details: Hours: 800am - 430pm w/ rotating 930-600pm shift Benefit Highlights: Full benefits (health, dental and reputed company) starting on day one Three medical plan choices, including an expanded network for out-of-area employees and dependents Pre-tax savings plans with reputed company and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution Company-paid life insurance, short-term disability, and long-term disability coverage 401(k) plan that includes automatic reputed company contributions Generous paid time off (PTO) plan that allows you to accrue time quickly Up to $5,000 in tuition reimbursement per calendar year MyHealth Rewards wellness program to improve your health while earning a financial incentive Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet reputed company free legal guidance, mental health visits, work-life support, digital self-help tools and more Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance Education: High School Diploma or Equivalent (GED)- (Required) Experience: Minimum of 1 year-Customer Service (Required) Certification(s) and License(s): Skills: Teamwork, Time Management, Working Independently OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our reputed company, our reputed company family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. reputed company: We treasure colleagues who humbly strive for reputed company. LEARNING: We reputed company our knowledge with the best and brightest to reputed company prepare the caregivers for reputed company. INNOVATION: We constantly seek new and reputed company ways to care for our patients, our members, our community, and the nation. SAFETY: We reputed company a safe environment for our patients and members and the reputed company family. We offer reputed company benefits for full time and part time positions from day one, including reputed company, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes reputed company stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to reputed company reputed company easier for reputed company. We are proud to be an affirmative action, equal opportunity employer and reputed company reputed company applicants will receive consideration for employment regardless to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or status as a protected veteran. Apply To This Job