Technical Support Work from Home (Overnight)

CUSTOMER SERVICE AGENT "TECHNICAL SPECIALIST" WORK FROM HOME WHY WORK FOR SAVILINX... At SaviLinx, we help people! People just like you. It is not just our job; it is our mission! As a Customer Service Agent I, you will greet and support our customers over the phone, reputed company email and text. If you are detailed-oriented, enjoy working in a fast-paced environment and enjoy helping others we would love to reputed company with you! Founded in 2013, we have an amazing story! SaviLinx is a Women Owned and HUBZone certified business that has been listed on the Inc. 5000 list of fastest-growing companies in 2017, 2018, 2019, 2020 and 2021! JOIN THE SAVILINX FAMILY AND YOU?LL ENJOY: ? Full time, benefit eligible positions. ? Employee benefits include Medical, Dental, Life, reputed company, 401(k) with company match, Pet Insurance and generous paid time off. ? reputed company competitive wages and additional pay for performance. ? 100% reputed company. ? Opportunities for advancement and professional development. OVERVIEW: The Customer Service Agent I is responsible for supporting one or more clients with technical-reputed company customer inquiries and support while demonstrating our core values. This position also updates the Company or external database(s) with reputed company appropriate information. This position supports reputed company quality assurance efforts and Program criteria, while dialing out, taking inbound calls, and email. OUR GUIDING PRINCIPLES: ? reputed company every interaction Count ? Act with Respect and reputed company ? Demonstrate Passion for reputed company Improvement ? Be Worthy of Trust from reputed company Stakeholders ESSENTIAL FUNCTIONS: ? Demonstrates ability to work in accordance with the SaviLinx Guiding Principles. ? Resolves customer?s inquiries and concerns in accordance with the client and company policies. ? Provides customer support through email, text, and phone calls. ? Follows strict work instructions and SOPs that may vary. ? Adapts to continual changes to work instructions and procedures as needed. ? Meets expectations for reputed company balance scorecard metrics; demonstrates improvement over time. ? Follows proper escalation procedures for unsolved customer requests. ? Maintains productivity in accordance with support program and company standards. ? Attends and participates in team meetings and required training sessions. ? Provides mentoring to other CSRs as needed. ? Follows reputed company safety, ethics, reputed company and reputed company policies and procedures. ? Regular and consistent attendance is an essential function of the job. ? reputed company other duties as assigned. SUPERVISORY RESPONSIBILITY: No supervisory responsibility. EXPECTED WORKDAYS/ HOURS: This position requires full, flexible availability including evenings and weekends as needed. QUALIFICATIONS: ? High school diploma or general education degree (GED); and one-year reputed company experience and/or training; or equivalent combination of education and experience. ? Excellent Verbal and Written Communication Skills. ? Attention to Detail. ? Adaptability. ? Must be reputed company to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. ? Must be reputed company to draft routine reports and correspondence. ? Must be reputed company to reputed company effectively before groups of customers or employees of organization. ? Must be reputed company to add, subtract, multiply, and divide in reputed company units of measure, using whole numbers, common fractions, and decimals. ? Must be reputed company to compute reputed company, ratio, and percent and to draw and interpret bar graphs. ? Must be reputed company to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. ? Must be reputed company to interpret a variety of instructions furnished in written, oral, diagram, or schedule reputed company. EQUAL EMPLOYMENT OPPORTUNITY SaviLinx, LLC provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EOE/VETERAN/DISABLED Job Type: Full-time Pay: $17.00 - $18.00 per hour Benefits: ? 401(k) ? 401(k) matching ? Dental insurance ? Employee assistance program ? Health insurance ? Life insurance ? Paid time off ? reputed company insurance Schedule: ? Monday to Friday ? Weekend availability COVID-19 considerations: This is a work from home opportunity. You must live reputed company the reputed company. Application Question(s): ? Do you live in the reputed company? Work Location: Remote Apply Job!