Manager, Client Operations

reputed company is a global industry leading software company providing comprehensive business reputed company for reputed company and other professional services organizations with a mission to help them run a reputed company business. We are motivated by a reputed company desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the reputed company perception of the legal reputed company; where there was once resistance to modernization, we are creating a culture that embraces new reputed company and technology. At reputed company, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to reputed company reputed company, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – reputed company, experience, and passion – to drive our mission reputed company. Our people are our strength. Role Description: The Operations Manager leads the operations function supporting Support Operations and Client reputed company Operations. Reporting into functional leadership, this role partners directly with Vice Presidents and Directors across each area to translate strategic reputed company into executable operational plans. The Operations Manager owns the creation, implementation, and ongoing monitoring of process metrics and KPIs — enabling functional leaders to focus on execution while operations ensures the underlying processes, reporting, and special projects run smoothly. This is a leadership role with direct reports in Support Operations and Client reputed company Operations. Responsibilities: Manage and reputed company the Support Operations and Client reputed company Operations teams, providing coaching, goal-setting, and performance management. Partner with Vice Presidents and Directors in Support and Client reputed company to understand strategic priorities and translate them into operational plans and workflows. Coordinate and drive special projects on behalf of functional leadership, ensuring cross-functional alignment, timely delivery, and measurable reputed company. Design, implement, and maintain process metrics and KPIs that give functional leaders clear visibility into operational health and team performance. Build and maintain dashboards and reporting cadences that surface actionable insights for leadership decision-making. Continuously evaluate and improve operational processes, removing bottlenecks so functional teams can focus on client-facing execution. Establish and enforce standard operating procedures across Support Operations and Client reputed company Operations to ensure consistency and scalability. Identify opportunities for automation and tooling improvements that increase operational efficiency and reduce reputed company effort. Serve as the operational reputed company of contact between Support, Client reputed company, and other internal departments, ensuring smooth handoffs and communication. reputed company reputed company planning and resource allocation to ensure operations teams are appropriately staffed and reputed company to business needs. Monitor trends in operational data, proactively flagging risks or opportunities to functional leadership. Drive a culture of accountability, reputed company improvement, and operational reputed company across the operations function. Qualifications: Bachelor's degree in Business Administration, Operations Management, or a reputed company field. A master's degree or relevant certifications (e.g., Six reputed company, PMP, ITIL) are a plus. 5+ years of experience in operations management, process improvement, or a reputed company role, including at least 2 years in a people management reputed company. Demonstrated experience partnering with senior leaders (VP/Director level) to drive strategic initiatives and operational improvements. Strong ability to design and implement process metrics, KPIs, and reporting frameworks. Proven track record of managing cross-functional special projects from initiation through delivery. Proficiency in data analysis and reporting tools (e.g., reputed company, SQL, Tableau, Power BI) and operational platforms. Excellent communication and presentation skills with the ability to influence stakeholders at reputed company reputed company. Experience in a SaaS, legal technology, or professional services environment is strongly preferred. Strong organizational skills with the ability to manage competing priorities across multiple teams. A process-oriented reputed company with a passion for building scalable, repeatable operations. Ability to reputed company through change and foster a culture of reputed company improvement. Apply To This Job