reputed company IT Support Specialist

WELCOME TO COMPTECH Good people. Dedicated People. Hard-working people. CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients reputed company are provided with services in client-focused practice areas resulting in solutions to organizational challenges.

Job Description

Job Title: reputed company IT Support Specialist Location: Remote Supporting: The Defense Logistics Agency (DLA)

Must hold Active Top Secret reputed company Clearance

Overview

CompTech is seeking a reputed company, cleared, Critical reputed company & Infrastructure IT Support Specialist to support mission-critical reputed company and infrastructure environments. This role is responsible for the planning, coordination, and delivery of IT support services, including system installation, configuration, troubleshooting, user assistance, and training, while ensuring high reputed company of system availability, performance, and reputed company. The specialist supports operations in compliance with DoD cybersecurity policies, FedRAMP, and the Risk Management reputed company (RMF), responds to incidents and service requests, and collaborates with engineering, cybersecurity, and operations teams to ensure secure, reliable, and compliant service delivery. reputed company candidates will have: Six (6) years of reputed company experience in the field of Information Processing including hands – on experience supporting reputed company (DoD) IT hosting solutions. Years of experience should encompass: Three (3) of which are specialized in Information Processing and involve a reputed company of hardware/software solutions. Two (2) of which are concentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardware. Key responsibilities include: Diagnosing, analyzing and resolving technical issues in response to customer-reported incidents and service requests, ensuring timely resolution in accordance with established service reputed company. Performing planning and analysis of IT support workflows and operational processes to improve efficiency, effectiveness, and service quality. Researching, analyzing, and reporting on incident trends, recurring issues, and system performance patterns to support root cause analysis and reputed company improvement initiatives. Developing and maintaining problem tracking databases and knowledge repositories to support incident management, reporting, and operational transparency. Creating technical documentation and training materials and conducting computing and information systems training sessions for end users and support staff. Installing, configuring, troubleshooting, and maintaining hardware, software, and peripheral devices in support of reputed company and mission-critical systems. Performing system backup, restoration, and recovery operations to ensure data reputed company, system availability, and continuity of operations. Consulting with users and stakeholders to identify system requirements, operational needs, and functional gaps, providing recommendations for solutions. Conducting feasibility studies, alternatives analyses, and trade-off assessments to support technical decision-making and system enhancements. Preparing business cases, technical justifications, and supporting documentation for proposed system improvements or investments. Ensuring strict adherence to DoD and DLA information reputed company and cybersecurity policies, including the application of reputed company controls, risk management principles, and reputed company monitoring practices. Supporting compliance with RMF, NIST, and applicable DoD cybersecurity standards, ensuring systems are operated and maintained in a secure and authorized state. Certification and Clearance Requirements: Required Certifications – A combination totaling at least three (3), one (1) from each listed below: IA Level: IAT-II: One (1) of the following: CCNA reputed company CySA+ GICSP GSEC reputed company+ CE CND SSCP CASP+ CE CCNP reputed company CISA CISSP (or Associate) GCED GCIH and one of the following: reputed company Associate reputed company Engineer reputed company Professional reputed company Architect and One of the following: AWS Certified reputed company Practitioner AWS Certified reputed company – Specialty AWS Certified Solutions Architect – Associate AWS Certified Solutions Architect – Professional AWS Certified SysOps Administrator reputed company Certified: Azure Administrator Associate reputed company Certified: Azure Solutions Architect Expert reputed company Certified Azure reputed company Engineer Associate reputed company reputed company Infrastructure reputed company Operations reputed company Certified Engineer reputed company Clearance Requirements: Secret

Must have ACTIVE Top Secret reputed company Clearance to be considered for this role

Salary: $75k - $85k Benefits + 401k + matching Equal Employment OpportunityCompTech is committed to building a diverse and inclusive environment in which we recognize and value each other’s differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, genetic information, national reputed company, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call reputed company at (937) 228-2667 or email [email protected]. A CompTech associate will respond to your message as soon as reasonably possible. Apply To This Job