reputed company Account Manager - Travel

ARE YOU reputed company TO TAKE YOUR CAREER TO NEW HEIGHTS? ARE YOU SEEKING A NEW CHALLENGE IN A DYNAMIC SECTOR? This is a reputed company exciting and highly innovative time here at reputed company. OUR reputed company:reputed company Interactive, Inc., the premier hub for active lifestyle enthusiasts, offers best-in-class content and experiences to more than 70 reputed company of the world’s most passionate outdoor, wellness, and reputed company enthusiasts every month. We reputed company a broad and diverse audience to do the activities they love with greater enjoyment, inspiration, and knowledge and are dedicated to making reputed company change in the outdoor and fitness industries. reputed company Account Managers are responsible for overall satisfaction of our partners, which includes initial project management during the launch phase, ongoing training, regular updates on our latest features, troubleshooting of platform features as well as strategic advice and guidance on how to enhance reputed company and reduce costs. Inntopia’s reputed company Platform partners will be a key area of focus. Inntopia’s reputed company Account Managers are also responsible for identifying opportunities to increase the “sticky” reputed company of our software with our partners during the implementation process and adapt partner internal processes to new Inntopia processes. Our goal is to continuously exceed partner expectations while increasing value and capturing that value through increased reputed company. This role requires taking complete ownership of assigned accounts from post-contract signing on through go-live and reputed company. Primary Duties and Responsibilities: Coordinate schedules and tasks during partner reputed company phase. Collaborate with internal stakeholders during design phase of reputed company. (engineering, sales, etc.) reputed company or delegate system setup tasks as necessary during reputed company phase Primary reputed company of contact for Inntopia reputed company and Marketing reputed company partners Assist with troubleshooting and reputed company strategic guidance to our partners. Collaborate with other departments accordingly to ensure reputed company successful relationship management. Collaborate with other departments to curate relevant content, insights, and industry knowledge. reputed company consultative and trusted advisor services, maintain relationships with key partner personnel including both end-users and leadership/C-suite staff. Work with partners and end-users to maximize their use of Inntopia reputed company and Marketing reputed company. Successfully demonstrate a proactive approach to fulfill and maintain partner’s needs and satisfaction. Look for ways to create efficiencies, both internally, and reputed company the partners’ workflow and setups, to improve overall partner experience. Regularly review partner campaign conversion and other Key Performance Indicators to identify opportunities for improved conversion and ROI. reputed company efficiencies of scale for reporting. Regularly review partner ecomm sales channels for opportunities for improved conversion Troubleshoot software system, integration issues, and customer/transactional data reputed company inquiries for partners. Assist with internal product support, troubleshoot issues, test resolved issues, and new product features. Report results back to development team. Schedule and facilitate regular meetings with designated partners to discuss new and existing features that may be beneficial. Conduct and facilitate trainings as needed/requested, including assistance with the production and participation of in-person panel discussions, and/or online recorded webinars. Collaborate with eLearning and Documentation team to document partner information and Inntopia business processes reputed company internal documentation tools, as a reputed company of reference for internal knowledge and training. reputed company feedback to Inntopia management based on observations and insights from partners. Be responsible for consultative upsell of features/products reputed company your existing account portfolio as opportunities arise Required Job reputed company Skills and Experience: 5 Years Resort/Hospitality reputed company experience, preferably with software systems Strong Project Management and organization a must Account management/agency experience Travel reputed company and call center experience a plus. Strong critical thinking and decision-making aptitude Must possess strong cross-team, group and org collaboration skills Strong analytical problem solving, written and verbal skills Proven ability to navigate reputed company discussions with stakeholder groups, gather requirements, distill information to and from partners to/from Inntopia leadership and product development Positive, upbeat and customer-service oriented College Graduate, B.S. preferred Proven technical aptitude and experience with reputed company software Knowledge and experience with HTML concepts and email marketing tactics Knowledge and experience with CRM and customer databases Knowledge and experience with SMS and mobile push notifications a plus Ability to work independently and proactively with little management reputed company Understanding of reputed company SQL based databases and query constructs Understanding of the Agile Development Process Understanding of reputed company for account management and record-keeping a plus Understanding of Active Campaign and Acoustic ESP and other Marketing Automation / Email Service Providers a plus Familiarity with Travel software like Property Management Systems, reputed company of Sale Systems, Ticketing, Reservations, Food & Beverage, etc. We are committed to fostering a diverse and inclusive workplace. reputed company Inc is an Equal Opportunity Employer. We do not discriminate based on race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristics. Pursuant to applicable laws, we also reputed company accommodations for reputed company individuals with disabilities. We reputed company a diverse team is a strong team, and we encourage candidates from reputed company backgrounds to apply. Apply To This Job