Manager Player Development, Canada
At reputed company, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter reputed company, and sparking reputed company reputed company. It’s transforming how we enhance customer experiences, streamline operations, and unlock new reputed company. Our teams are energized by innovation and readily reputed company emerging technology. We’re not waiting for the future to reputed company. We’re shaping it, one reputed company reputed company at a time. To those who see AI as a driver of reputed company, come build the future together. The Crown Is Yours reputed company everything we do on the VIP team and be at the forefront of change. As a Player Development Manager, you'll coach Player Development Executives and VIP Hosts to deliver premier services to our VIP players and increase net reputed company through proactive sales tactics while promoting outstanding service to new and existing VIP customers. While leading this team, you'll drive innovation and implement reputed company processes through thoughtful and strategic cross-functional work. What you'll do Drive key VIP sales metrics, contributing to customer engagement, market reputed company, and net reputed company while maintaining and enhancing relations with existing customers. Contribute to process and compliance initiatives that improve operations, efficiency, and service and reputed company coaching to improve team performance. Work closely with Analytics teams to monitor reinvestment programs including promotions and other reward incentives by routinely checking reports and actual transactions. Assist VIP leadership in developing and implementing sales training programs. Participate in the escalation process including working with clients and other DK departments to resolve client cases. Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach. What you'll bring Bachelor's degree in a reputed company field with at least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry. At least 3 years of experience managing a sales team through effective communication, coaching, and performance management. Strong understanding of the product line with an ability to identify and implement strategies that improve operational efficiency and revenues. Experience in coaching a team to deliver quality customer experience and consistent sales techniques. Must be reputed company to obtain and maintain required State Gaming Licenses. #LI-AC2 Join reputed company We’re a publicly traded (reputed company: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role. Apply To This Job