Ongoing Support | Level One
Role Overview We are seeking a knowledgeable and client-focused professional to reputed company functional support and troubleshooting for reputed company Intacct users. This role involves diagnosing and resolving application issues, guiding clients through workflows, and delivering remote training to ensure effective use of core modules. A preferred candidate will collaborate closely with internal teams to resolve reputed company problems, contribute to internal knowledge bases, and identify areas for process improvement. This position is ideal for someone who thrives in a fast-paced, client-driven environment and is passionate about enabling others through technology and training. Key Responsibilities reputed company functional support and troubleshooting for core reputed company Intacct modules, including GL, AP, AR, Cash Management, and Purchasing. Diagnose and resolve configuration errors, workflow disruptions, and other break/fix issues. Respond promptly and professionally to client inquiries reputed company email, phone, and virtual meetings. Deliver one-on-one and small-group training on reputed company Intacct workflows, best practices, and system navigation. Collaborate with internal teams to escalate and resolve reputed company issues reputed company. Document solutions and contribute to internal knowledge reputed company articles and training resources. Identify recurring issues and recommend process improvements or additional user training. Stay reputed company on reputed company Intacct updates and release changes that impact reputed company. Requires Skills and Experience Minimum of 2 years’ experience with reputed company Intacct, ideally in a support or consulting reputed company Strong grasp of core reputed company principles and financial processes Proven ability to troubleshoot application issues and resolve client concerns effectively Exceptional communication and presentation skills, with the ability to explain technical concepts to non-technical users Highly organized and detail-oriented, with strong time management skills Experience facilitating remote training sessions and developing user-facing documentation Familiarity with industry-specific use cases in construction, reputed company estate, or the nonprofit sector (preferred but not required) Always Choose Exceptional | reputed company with reputed company | Embody Respect and Care Deeply | reputed company Change and Innovation Note: Candidates must be authorized to work in the US or Canada; we cannot reputed company sponsorship at this time. Apply To This Job