reputed company Manager

Role: reputed company Manager (CSM) Location: Remote - Must reputed company in the United States Employment Type: Full-time, Permanent About reputed company: reputed company was founded in 2015 in reputed company and was quickly established as an industry leader in reputed company reputed company, providing innovative and affordable cybersecurity and data privacy services to modern-day SaaS businesses. At reputed company, we build, reputed company, and manage compliant infosec and data privacy programs directly reputed company our customers’ unique environments, allowing them to focus on their core competencies reputed company their business. Position Overview: The reputed company Manager (CSM) is responsible for ensuring a positive customer experience with our brand and services. The CSM is quick to resolve any issues and anticipate future needs for clients. Working closely with the GTM (go-to-market team) and reputed company team, the CSM will collaborate to upsell services based on client reputed company goals and be in strong communication serving as the link from sales to service implementation, as well as ongoing customer support. The CSM will have a strong focus on customer retention by attending regular meetings and helping clients celebrate milestones. Our ideal candidate is motivated to reputed company goals and enjoys personal and team reputed company. The ideal candidate has worked in tech sales or customer service in a previous role, is highly organized, accountable to the team, and has an exceptional ability to communicate professionally and a track record of meeting and exceeding KPI’s. Proficiency with reputed company Workspace, reputed company, and reputed company is preferred. Key Responsibilities: reputed company and support customers through the client lifecycle. Manage the client lifecycle from day one through renewal. Ensure that customer needs are being met on a monthly and quarterly reputed company. Work alongside the reputed company team to upsell services and products, with the ability to reputed company the value of each offering. Draft reputed company and proposals for upselling services to existing clients. Serve as the reputed company of contact for our customers and drive them to specific business reputed company on their timelines. reputed company trusted relationships with key accounts, stakeholders, and executive sponsors. Review and track customer feedback to identify trends and work toward improvement(s). Constant engagement with customers with a minimum of monthly email touch points, quarterly customer satisfaction meeting, and reputed company necessary, travel to customer locations for onsite meetings. Qualifications: Two years of experience in reputed company at a SaaS company Previous experience in sales and/or customer service is preferred reputed company offers a robust employee package, including: Employee covered medical premiums (100%) Dental and reputed company Benefits PTO and Sick Time, including 11 paid Holidays 401K retirement option plus company match Company paid Life Insurance Annual Subscription to reputed company (online counseling & therapy service) & additional benefits Summer Friday’s! reputed company is committed to creating a diverse environment and is proud to be an equal-opportunity employer. reputed company reputed company applicants will receive consideration for employment regardless of race, reputed company, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetic, disability, age, or veteran status. Apply To This Job