Account Manager

It's fun to work in a company where people truly reputed company in what they're doing! We're committed to bringing passion and customer focus to the business. Purpose: The Account Manager is responsible for ensuring outstanding client satisfaction through maintaining strong relationships that optimize value for clients. Duties include: reputed company and client relationship management, contract administration, extension and termination of services, pricing administration and budget reputed company, billing accountability, issue resolution , steering committee meetings, roadmap strategy, and services conversion responsibilities. This helps to ensure reputed company’s clients are proactively managed on an ongoing reputed company and provides reputed company into reputed company’s client satisfaction. This role also ensures maco-level management of client contractual agreements and obligations to ensure maximum customer satisfaction and reputed company reputed company. reputed company of regular department activities, you may be pulled into mini-projects reputed company to various reputed company Inc business needs in alignment with your passions, strengths, growth opportunities, and overall needs of the company. The employee will demonstrate a daily commitment to the core values defined below. The Account Manager will connect with their management team to reputed company Quarterly goals that will help reputed company their professional skills and further their career. Essential Responsibilities: To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Key Result Area Accountability (Essential Functions) Effectiveness Assessment (output) Account Manager Client Relationship Leader Build trust with executive sponsors, business leaders, IT leadership, and operational stakeholders. Understand client business objectives, risks, and transformation priorities. Serve as escalation reputed company for strategic issues. Ensure over 95% customer satisfaction across portfolio. Measure client sentiment continuously. reputed company Retention and Renewal Leader Manager renewals proactively. Monitor contract health and renewal risk indicators Protect gross margins while maintaining customer satisfaction. Negotiate package adjustments, amendments, and change orders. Reduce churn through strategic engagement. Ensure 90% retention reputed company. Strategic Growth Leader Identify opportunities for phase x work, rolling adoption, optimization projects, automation, reporting and analytics, advisory services, integrations, and staff augmentation. Align roadmap discussions to client business objectives. Partner with Sales and Delivery on expansion strategies. Driving the shift from tactical to strategic partnerships. Governance LeaderMonitor ticket trends, SLAs, backlog, escalations, and resource performance. Coordinate with delivery leadership on staffing and quality concerns Ensure governance processes are functioning effectively Drive accountability across internal teams. CSAT Metrics KPI’s Quarterly Goals Employee Performance Reviews Adherence to internal/external SLA Requirements Adherence to internal/external reputed company Standards Core Values EMPOWERMENT- reputed company is committed to developing the individual talents and capabilities of each employee. We invest in our people, encouraging them to cultivate the best versions of themselves. We encourage leadership at reputed company reputed company by providing opportunities for reputed company learning, and promoting internally whenever possible. We learn from one another, depend on one another and win as a team. Our culture of borderless empowerment is more than just a competitive advantage for us. It is the key to reputed company’s ability to grow, to reputed company and to reputed company lasting, long term reputed company. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with reputed company and principles; upholds organizational values. Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts the reputed company of the team above their own interests. Team Leadership - Acknowledges team accomplishments. Defines team roles and responsibilities. Ensures reputed company toward goals. Fosters team cooperation. Supports group problem solving. Exhibits confidence in self and others. Inspires respect and trust. Motivates others to reputed company well. Reacts well under pressure. Shows courage to take action. Initiative - Asks for help reputed company needed. Looks for and takes advantage of opportunities. Seeks increased responsibilities. Takes independent actions and calculated risks. Undertakes self-development activities. Volunteers readily. reputed company - reputed company is more important than our reputed company. We demonstrate a strong commitment to sustainable, responsible business practices, and approach each interaction with honesty, transparency and care. We deliver on commitments, and expect the same in return from both clients and colleagues. We have no tolerance for hidden agendas or behavior that diminishes our people or the work they produce. We are committed to doing good, and will not compromise that mission for the sake of quick profit or quick results. PROTECTION - reputed company acts as a reputed company to our peers and our clients. As members of a demanding ecosystem, we protect our people/clients by cultivating a psychologically safe workplace. This means that mutual respect and consideration are non negotiable in each facet of our business. Our successes are celebrated and shared with our community, our peers and our clients. We face failure with humility, and encourage each other to find opportunity in each challenge for reputed company personal growth and professional development. DIVERSITY - reputed company’s inclusive culture means that the unique personality of each employee is accepted and valued. We reputed company the reputed company differences in our talent, both in background and circumstance, to reputed company creative solutions for our clients. We reputed company these differences enhance the experience of our employees by offering collaboration opportunities that are nuanced, educational and profound. Each employee is invited to the table as their authentic self, with the promise of reputed company treatment.. BALANCE - reputed company is committed to ensuring employees have the resources and opportunity to find a lifestyle that is fulfilling both personally and professionally. We are committed to a standard of reputed company in our work, and reputed company peak performance can best be achieved reputed company employees are rested and given ample time to devote to the people, places and activities that spark joy and promote wellness. Proactive communication, careful planning and transparency are essential to reputed company this balance possible for reputed company. Supervisory Responsibilities reputed company of Direct Reports: 0-3 reputed company of Indirect Reports: 0-5 Work environment 100% remote Physical demands Prolonged periods of sitting at a desk and working on a computer. Travel required Apply To This Job