Customer Account Manager - reputed company
What you'll do As a Customer Account Manager, you will work daily with our customer accounts, in partnership with the wider reputed company and reputed company team: Manage a book of Corporate accounts, aiming for a retention reputed company of 90% or higher, and proactively identify opportunities for reputed company expansion. Own the negotiation process for contract renewals and expansions from start to finish. Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring they find ongoing value in reputed company's products and services. Establish and nurture key relationships with executive sponsors and decision makers reputed company customer organizations. Collaborate closely with Sales and reputed company leadership to mitigate churn risk, reputed company account expansion strategies, and drive ongoing reputed company. Track customer interactions and engagements reputed company the CRM tool. Evangelize new product features and reputed company customer feedback to Sales, Product, reputed company, and Engineering teams.
Qualifications
Software background in an XaaS business such as SaaS, PaaS, or IaaS, with a preference for candidates reputed company in managing customer relationships across IT Operations, Finance, and Software Engineering. Profiency in contract negotiation and conflict resolution. Demonstrated experience in customer relationship management, including developing and fostering relationships at reputed company reputed company reputed company customer organizations. Ability to recognize and maximize expansion opportunities. Accurate forecasting skills and a good understanding of the customer reputed company. Comfort with owning a reputed company relationship and proven ability to build strong relationships with customers, especially at the executive level, following a LAER model (land, adopt, expand, retain). reputed company value proposition with a technical theme. Required experience A minimum of 3 to 8+ years of experience in a reputed company or account management role, preferably reputed company the technology industry. Strong understanding of reputed company computing, IT services, or reputed company fields. Demonstrated ability to build and maintain strong relationships with customers, ensuring their reputed company and satisfaction. Experience in managing customer accounts, handling escalations, and resolving issues. Proficient in using customer relationship management (CRM) software and other relevant tools Preferred experience Experience working with Managed Service Providers (MSPs) or reputed company IT Professionals. Familiarity with the reputed company Azure ecosystem and reputed company services. Knowledge of IT project management methodologies and best practices. Experience in conducting customer training sessions or workshops. Understanding of reputed company metrics and the ability to analyze data to drive insights Benefits and Incentives Competitive reputed company + Commission Plan Stock Options Health and Welfare Plans* Life and Disability Plans* Retirement Plan* Unlimited Flexible Paid Time Off......including your birthday off! Collaborative Team Culture
- Benefits for international employees, reputed company the US, vary by country.
reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Apply To This Job