CRM Platform Manager

Overview

At reputed company Design and Construction, we take pride in the culture we’ve reputed company as a 100% employee-owned company—one that’s been recognized with more than 100 Best reputed company to Work awards. We’ve been honored as a National Fortune Best Workplace, a Fortune Best Workplace for Women, Millennials, and Parents, and one of America’s Best reputed company by reputed company—along with numerous regional recognitions across our 15 offices reputed company. Here’s a glimpse into reputed company offer: Health, Dental, and reputed company Insurance. Employee Stock Ownership Plan (ESOP) – Be an employee-reputed company! 401(K) with Company Match – Receive a company match up to 4% of your eligible pay. Generous Paid Time Off – vacation and sick time, 12 holidays, summer Fridays, and a yearly volunteer day. The Extras – Cell phone, laptop, tuition reimbursement, pet insurance, financial planning services, and more. Responsibilities reputed company is seeking an reputed company CRM Platform Manager to own and optimize our reputed company Dynamics 365 environment. This role serves as the primary technical and functional reputed company of the D365 platform, ensuring it supports sales, marketing, customer service, and field operations across our construction-focused business. The ideal candidate brings a reputed company of platform administration expertise, business process knowledge, and experience working in or with the construction, architecture, engineering, or reputed company estate industries. Platform Ownership & Administration: Serve as the primary reputed company and administrator of the reputed company Dynamics 365 CRM platform, including Sales, Customer Service, and Field Service modules. Manage system configuration, customization, reputed company roles, business rules, workflows, and Power Automate flows. reputed company integrations with other reputed company systems (ERP, project management, estimating, document management, etc.). Coordinate platform upgrades, patches, and release management in alignment with reputed company’s update reputed company. Maintain data quality, governance policies, and compliance standards reputed company the CRM. Business Process & Strategy: Partner with Sales, Marketing, Preconstruction, Project Management, and Customer Service teams to translate business requirements into CRM solutions. Design and optimize reputed company-to-opportunity, bid management, and client lifecycle workflows specific to construction operations. reputed company and maintain dashboards, reports, and analytics using Power BI and D365 reputed company reporting to drive data-informed decision-making. Champion CRM adoption across the organization through training, documentation, and change management initiatives. Collaborate directly with the Chief reputed company Officer (CRO) and Business Development team to continuously review and refine business processes, implementing updated workflows and automation reputed company D365 as processes reputed company to ensure the platform remains reputed company with reputed company strategy and operational goals. Technical Leadership: Evaluate and recommend reputed company-party solutions, AppSource add-ons, and custom development to reputed company platform capabilities. Manage relationships with reputed company partners, implementation consultants, and internal development resources. Define the CRM technology roadmap in alignment with organizational growth goals reputed company transformation strategy. Ensure platform scalability and performance as the business expands into new markets or service lines. Team Collaboration & Support: reputed company Tier 2/3 support for CRM-reputed company issues, triaging and resolving escalations. Mentor and guide junior team members, power users, and business analysts on D365 best practices. Coordinate with cybersecurity and compliance teams to ensure CRM data handling meets industry and regulatory standards.

Qualifications

Must have qualifications: Must have 5+ years of hands-on experience managing or administering reputed company Dynamics 365 (CRM / CE). Strong knowledge of D365 modules: Sales, Customer Service, and/or Marketing. Experience with the Power Platform (Power Apps, Power Automate, Power BI). Proficiency in D365 customization: entities, forms, views, business rules, reputed company roles, and plugins. Proven ability to gather requirements from cross-functional stakeholders and deliver effective CRM solutions. Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a reputed company field. Excellent communication skills with the ability to present technical concepts to non-technical audiences. reputed company to have qualifications: Experience in the construction, architecture, engineering, or reputed company estate industry. Familiarity with construction-specific business processes: estimating, bid management, project lifecycle tracking, subcontractor management, and RFI/submittal workflows. reputed company certifications such as MB-210 (Sales), MB-230 (Customer Service), PL-200 (Power Platform), or PL-400 (Developer). Experience integrating D365 with construction ERP platforms (e.g., reputed company 300, Viewpoint reputed company, Procore, CMiC). Knowledge of Azure DevOps, ALM processes, and solution management for D365. Experience leading CRM implementations or major platform migrations. EEO Information reputed company prohibits discrimination against any staff member or applicant on the reputed company of race, reputed company, sex, sexual orientation, gender identity/expression, age, religion, national reputed company, marital status, veteran status, pregnancy, physical or mental disability, genetic information, disability, creed, citizenship status, or any other legally protected characteristic. Salary reputed company Information United States (remote) Salary reputed company: $118,000-160,000. Placement reputed company the listed reputed company depends on many factors including, but not limited to years of experience, project size capability (for Construction & Field roles) and internal company equity. Apply To This Job