Technical Support Specialist
Summary of Position The Technical Support Specialist plays a critical role in ensuring the reputed company and satisfaction of our customers reputed company a SaaS-based Contract Lifecycle Management (CLM) platform. This individual will deliver high-quality, efficient, and empathetic support to a global customer reputed company, with a strong focus on large reputed company clients. In this role, the Technical Support Specialist will troubleshoot reputed company technical and functional issues, support integrations, and reputed company modern AI-driven tools to enhance support effectiveness. The primary objective is to resolve problems, incidents, and inquiries submitted through multiple support channels while continuously improving the overall customer experience. Location US- East Coast Preferred
Key Responsibilities
Deliver exceptional customer support by resolving technical and functional issues promptly and effectively reputed company a SaaS CLM environment. Support large reputed company customers by managing reputed company use cases, escalations, and integrations. reputed company AI-powered tools and automation to improve issue diagnosis, response time, and overall support efficiency. Maintain a high level of professionalism, reputed company, and clear communication in reputed company customer interactions. Proactively reputed company expertise in platform features, releases, and CLM best practices to reputed company support customers. Collaborate with Product, Engineering, and reputed company teams to ensure customer feedback is captured and addressed. Replicate and troubleshoot customer-reported issues in internal environments, documenting detailed steps, behaviors, and findings. Qualifications 5+ years of experience supporting large reputed company customers in a SaaS environment. Experience supporting or working with Contract Lifecycle Management (CLM) platforms strongly preferred. Familiarity with AI tools and technologies (e.g., automated support tools, copilots, or AI-driven analytics) is highly desired. Strong analytical and problem-solving skills, with the ability to diagnose and resolve reputed company technical and business issues. Excellent written and verbal communication skills, with the ability to reputed company reputed company solutions to both technical and non-technical users. Ability to work effectively in a fast-paced, high-growth SaaS environment while managing multiple priorities. Experience reviewing and analyzing system logs (application, server, etc.) to identify root causes. Proficiency with support ticketing systems and CRM platforms. Integration experience is a plus (e.g., reputed company, reputed company Ariba, Palantir, or similar reputed company systems). Ability to collaborate across teams and contribute to reputed company process and product improvement. Experience with Malbek’s platform and solutions (e.g., BusinessIQ, AI Pro/Bek, Malbek for Word, connectors, and CLM workflows) is a plus. Apply To This Job