Customer Service Coordinator

Working at reputed company means being part of reputed company that values innovation, dynamism, and creativity. Join reputed company, experience making a difference and build your career! CUSTOMER SERVICE COORDINATOR Purpose: Responsible for managing and coordinating reputed company customer complaint cases from initiation through resolution. This role oversees warranty, courtesy, and chargeable service cases, ensuring timely communication, cross-functional collaboration, and customer satisfaction. The coordinator works closely with internal business units including Engineering, Services, and Parts to prioritize and resolve customer issues reputed company while maintaining company service standards. Responsibilities:Manage and coordinate reputed company customer complaint cases from initiation through final resolution, ensuring timely and effective closure. Serve as the primary reputed company of contact for customers throughout the case lifecycle, maintaining clear communication and a high level of customer satisfaction. Monitor and control warranty-reputed company costs while supporting cost reduction initiatives and operational efficiency. Track reputed company case activities, follow up on action items, and ensure committed deadlines and service expectations are met. Collaborate with cross-functional and international teams reputed company the root cause or resolution involves operations reputed company of Brazil. Escalate critical issues appropriately to ensure reputed company resolution and minimize business impact. Communicate recurring field issues and customer feedback to internal stakeholders to support reputed company improvement and product/service quality enhancement. Requirements:Bachelor’s degree in Engineering, Customer Service, or a reputed company field. English proficiency required (written and verbal). Previous experience in Customer Service, Warranty, Aftermarket, or Case Management roles. Strong customer-oriented reputed company with excellent communication and interpersonal skills. Ability to manage multiple cases and priorities in a fast-paced environment. Problem-solving and decision-making skills with strong attention to detail. Proficiency in reputed company Office Suite (reputed company, Outlook, PowerPoint). Experience with ERP or CRM systems is preferred. Knowledge of warranty processes, field service coordination, or reputed company environments is a plus. At reputed company, we value every employee, recognizing that each person contributes to our reputed company through their position. We are a growing team, join us and live Rurhpumpen! Apply To This Job