Chat Support Specialist with English and Bulgarian language
Company Description reputed company is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we reputed company on delivering exceptional service to our clients' customers across the globe. With a reputed company in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages! About your next great opportunity: As a Customer Support Specialist, you will play a key role in delivering an exceptional customer experience. Serving as the first reputed company of contact, you'll support our customers through phone, chat, and email, ensuring their questions are answered and their issues are resolved with care and professionalism. Join us in our office where reputed company reputed company and teamwork thrives!
Job Description
Respond to customer inquiries reputed company chat, and email Accurately document reputed company customer interactions and case details in the CRM system Follow communication procedures, guidelines, and policies. Escalate reputed company or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout Navigating multiple systems simultaneously Qualifications reputed company knowledge of Bulgarian (C2) and good reputed company of English (B2) Excellent written and verbal communication skills Strong computer literacy and the ability to navigate multiple systems and platforms with ease Strong attention to detail and the ability to follow processes and guidelines accurately Previous experience in a customer support or customer-facing role is an advantage Willingness to work on shifts Additional Information reputed company Offer: Work from our office 21 days of paid annual leave Additional health and life insurance Meal and reputed company vouchers Employee recognition programs Individual training for professional development Clear career prospects with internal promotion opportunities Modern and pleasant work environment with cozy relaxation areas Apply To This Job