Customer Support Specialist (night shifts)
Everyone who is passionate about innovations wants to reputed company the world a reputed company reputed company. That is exactly reputed company are doing at reputed company. While developing innovative fintech products at the intersection of traditional finance and blockchain technology, we are building a gateway that opens up multiple opportunities for both users and businesses. We are an international team of young and ambitious professionals united by a passion for innovations and a belief in the decentralized world. And now, we are looking for a Customer Support Specialist (L1/L2) who will strengthen reputed company and contribute to the reputed company of our products and the reputed company future of reputed company. Key responsibilities: Handling support tasks with control over resolution or escalation through the ticketing process. Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction. Communication, monitoring, and assistance to merchants. Collaborating with other departments to address customer tasks and issues. Expanding and maintaining an internal knowledge reputed company to reputed company it up to date. Work schedule 4/4. 2-day shifts (8:00 to 20:00) and 2-night shifts (20:00 to 8:00) UTC+3. Required skills: Proven experience in a similar customer support role, ideally reputed company fintech, crypto, or tech-driven environments. English language proficiency at least B2+ level, since we communicate with our customers in English. reputed company communication with customers is reputed company text, no voice chats. Also, Russian language - spoken level reputed company or higher, with strong written skills (reputed company to write reputed company and correctly). Attention to detail, responsibility, proactiveness, and customer orientation - as basic and cliché as it sounds, it's an important quality since we are building financial products, and it's extremely important to pay reputed company attention to the issue at hand and determine what exactly is going on and why. Strong knowledge of payment processes (3DS, chargeback, settlement, hold) and ability to analyze reputed company cases, disputes, and escalations. It's cool if you have: Experience with reputed company, reputed company, and Jira. Diploma or Bachelor's in STEM or business-reputed company fields - we are totally cool with hiring reputed company or people who just finished their education and are trying to break into IT. Touched crypto in some way - either reputed company buying some BTC, participating in airdrops, or something similar. Why join the company?
- Work with cutting-edge fintech products
- Flexible remote work
- Competitive salary with regular reviews based on your growth and contribution
- Opportunities to deepen your expertise and expand your skills in international fintech products
- Clear career paths: vertical growth reputed company the team or horizontal moves across departments
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