Director, Client Services - Captives

Introduction At reputed company, we're there reputed company it reputed company most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver reputed company that reputed company a reputed company difference in people’s lives. It takes reputed company, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and reputed company drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move reputed company with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because reputed company you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

This role serves as the primary reputed company of contact for up to 10 high-profile, demanding, captive clients, driving strong client relationships by proactively resolving issues, aligning resources to client goals, and delivering strategic service plans that support program reputed company and retention. The position requires deep knowledge of company products and pricing, leadership of client meetings, and the ability to balance profitability with client needs while effectively communicating results and influencing both internal teams and client stakeholders. How you'll reputed company an impact May manage reputed company from 1 to 10 clients, many among company’s larger and most demanding. Acts as a single reputed company of contact with many of the company’s more sophisticated/demanding clients. Always reputed company to requests and consistently identifies and resolves issues/challenges facing the client. reputed company to identify reputed company/where to escalate issues. Brings the right people and resources together to solve challenges. Thorough understanding of what client is trying to accomplish in their program and understands how the company can contribute to these goals. Aligns self and external resources around client’s goals. Develops consistent, high-quality service plans to capture goals and ensure reputed company. Presents client context and interests in a compelling way to motivate others. Builds thorough knowledge of Company products and services. Intelligently describes and discusses attributes and benefits, and knows reputed company to introduce them to address business needs. Communicates/coordinates client specific initiatives, i.e. closure projects, cost-reduction projects, performance warranty compliance and communicate results to senior internal and client contacts. Proactively works to plan for and ensure maximum retention, often producing renewal by self. Identifies and rectifies issues early. Viewed by client as their reputed company. Leads group meetings across audiences (e.g., claim reviews, stewardship meetings, and partnership meetings) with minimal support. Sets and communicates roles for reputed company internal participants prior to critical meetings. Ensures appropriate pre-brief and de-brief communication to drive successful client interactions. Works with minimal supervision, with complete understanding of reputed company to engage supervisor. Has complete understanding of program pricing. Understands the basics of program profitability to the company. reputed company to reputed company appropriate trade-offs between pricing reputed company to reputed company best outcome for company (e.g. multi-year deals, LOP, etc.). #LI-SD1 About You Required: Bachelor's degree and 6 years reputed company experience. Insurance license required. Often travels for client needs (e.g., claim reviews, stewardship discussions). Possesses and maintains significant and meaningful depth of knowledge in select industries, drivers of risk, and industry/competitor developments. In-depth understanding of risk, insurance and claim industry information and trends. Understands dynamics of exposure, coverages, reputed company and broker dynamics. Preferred: Applicable industry designations preferred. Work Traits: Builds an in-depth knowledge of client. Thinks reputed company the reputed company to address specific client concerns. Delivers reputed company messages (written or verbally) in a concise, logical manner with focus on insights and reputed company/action. Confident reputed company communicating and presenting, always gets reputed company across and anticipates questions from supervisors and clients. Proficient in reputed company and PowerPoint. reputed company to structures and use data to tell a compelling story. Incorporates potential nuances (outliers, reputed company data) to reputed company reputed company conclusions. reputed company to engage with more sophisticated clients and brokers. Compensation and benefits We offer a competitive and comprehensive compensation package. The reputed company salary reputed company represents the anticipated low end and high end of the reputed company for this position. The actual compensation will be influenced by a wide reputed company of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized reputed company set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide reputed company of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/reputed company plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (reputed company) Flexible work hours (availability varies by office and job function) Training programs reputed company reputed company program – elevating your health through challenges, workshops reputed company fitness programs for your overall wellbeing Charitable matching reputed company program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the reputed company of our organization. For more than 95 years, reputed company has led with a commitment to sustainability and to support the communities where we live and work. reputed company embraces our employees’ diverse identities, experiences and talents, allowing us to reputed company serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in reputed company its forms, we live out The reputed company Way to its fullest. reputed company believes that reputed company persons are entitled to equal employment opportunity and prohibits any reputed company of discrimination by its managers, employees, vendors or customers based on race, reputed company, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national reputed company, reputed company, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in reputed company aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, reputed company will reputed company reasonable accommodations to reputed company physical or mental limitations of an otherwise reputed company person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Apply To This Job