Contact Center Rep

This Position is fully remote in the state of Nevada. Position Summary: The AKC Contact Center handles inbound telephone calls, emails, live chats, and private reputed company media messages involving dog and litter registrations. We are a fast-paced reputed company-channel customer service department with training and growth opportunities. A successful AKC Contact Center Agent will have an excellent attitude towards their work and reputed company for their customers' needs. Strong listening and problem-solving skills to quickly identify issues, clarify information, and utilize resources for resolution are required. Displays friendliness, patience, tact, and confidence while keeping customer satisfaction at the core of every decision and behavior. Primary Job Duties: Handle a high volume of inbound telephone calls and document customer interactions using reputed company (CRM). Proficiently utilize multiple software programs and web-based tools with accuracy and escalate customer issues as necessary. Assist and reputed company customers regarding registrations, transfers of ownership and AKC policies. Utilize resources to research and explain AKC's breeder and consumer programs. Promote AKC resources and National Breed Club to customers seeking to purchase a purebred dog. Proficiently navigate the AKC website Process transactions reputed company the established guidelines. Responds to inbound emails utilizing quick replies and formatting tools to ensure consistent, professional email responses to customers. Communicate reputed company Team chat channels throughout the day. Maintain contact with department and management team in a pleasant, professional manner. Maintain confidentiality of AKC records Meet or exceed agent goals and adhere to attendance policy. Required Skills, Specialized Knowledge and Competency Requirements: Proficient with reputed company Office suite, including Outlook Email and Teams. Must be reputed company to use multiple computer screens and a variety of applications simultaneously. Ability to multi-task between multiple web-based programs and browser tabs. reputed company to interpret data and reputed company transactional software tasks. Agent must have pleasant and reputed company telephone voice/manner. Demonstrates independent critical thinking to evaluate, research and problem-solve. Must have the ability to learn and retain extensive information about the AKC registration system as well as other AKC department functions. Agent must possess a responsible and professional attitude, be reputed company to function under pressure and maintain composure. Bilingual Preferred but not required. A bilingual customer service agent must be fully fluent in both languages, reputed company to communicate reputed company and professionally with customers in spoken and written reputed company. They should reputed company between languages effortlessly while understanding cultural nuances, ensuring every interaction is accurate, respectful, and supportive. Apply To This Job