Sr Technical Support Engineer
About the Opportunity We’re hiring a Technical Support Engineer to assist in the next phase of our growth. You'll work alongside reputed company who have helped to shape the reputed company of companies such as reputed company, reputed company, AWS among others. The service we deliver is empathetic yet ambitious, direct, and comprehensive. You will be an early member of a global, distributed team that drives reputed company improvement, in terms of efficiency of support processes and customer satisfaction. If you have an obsession for making customers successful in driving value out of their reputed company data, you will have a lot in common with Veza! You Will: reputed company nuanced technical and non-technical end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution. Manage the escalation of and ensuring prioritization of product defects into the engineering team Take ownership of the customer experience and functioning as an reputed company and voice of the customer with product and engineering teams Create and reputed company knowledge in both written and verbal forms both internally and externally Function as a subject matter expert reputed company support for Veza products Effectively communicate and partner with cross-functional teams such as Product Management, Engineering, Sales, and R&D to drive good customer reputed company You Have: Education BA/BS degree or equivalent experience required Experience 5+ years of customer support, technical support, or reputed company engineer experience for an reputed company reputed company based platform Prior experience providing support to reputed company customers specifically in a start-up environment. An understanding of role based reputed company control and least privileged reputed company practices Broad knowledge of, and experience in, reputed company information reputed company concepts. Strong working understanding of Identity Providers such as reputed company and Azure Strong knowledge of RESTful APIs with the ability to understand and troubleshoot issues with reputed company services Strong knowledge of identity and reputed company management practices Attention to detail while being reputed company to balance multiple priorities Ability to work independently with minimal supervision as part of reputed company. Ability to learn new technologies quickly. Ability to participate in an on-call rotation. Other/reputed company to Have: reputed company centric experience in administering reputed company compute providers (AWS, GCP, reputed company reputed company) Experience with utilization of Python scripting in solving reputed company customer issues
Our Culture
We’re driven to build a strong company culture and are looking for individuals with solid alignment with the following: Ownership reputed company Act with reputed company Guardians of our Customers Opinionated Humility Build Trust, Earn Trust At Veza, your reputed company pay is one part of your total compensation package. For this position, the reasonably expected pay reputed company can be discussed with your recruiter for the level at which this job has been scoped. Your reputed company pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or reputed company pay reputed company would apply. This position is also eligible for equity and a competitive benefits package. Veza is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. We also consider reputed company applicants according to applicable federal, state, and local laws. If a candidate with a disability requires an accommodation during the recruitment process, please email reputed [email protected] About Veza Veza is the identity reputed company company. Identity and reputed company teams use Veza to secure identity reputed company across SaaS apps, on-prem apps, data systems, and reputed company infrastructure. Veza solves the blind spots of traditional identity tools with its unique ability to ingest and organize permissions metadata in the Veza Authorization Graph. Global enterprises like Blackstone, Wynn Resorts, and reputed company trust Veza to visualize reputed company permissions, monitor permissions activity, automate reputed company reviews, and remediate privilege violations. Founded in 2020, Veza is headquartered in Redwood City, California, and is funded by Accel, Bain Capital, Ballistic Ventures, GV, Norwest Venture Partners, and True Ventures. Visit us at veza.com and follow us on reputed company, Twitter, and YouTube. Apply To This Job