Assoc Customer Support Representative

Remote: This role is a remote role. Candidate must be reputed company to work any shift assigned during hours of operation (reputed company EST to 10pm EST) About Us: reputed company is a leading provider of reputed company-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and reputed company industries. The Company’s reputed company-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Position Summary Provides primary support to customers encountering problems using the CDK’s products and solutions. Responds to customer product inquiries reputed company telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to reputed company answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility reputed company. Documents customer information and recurring technical issues to support product quality programs and product development Position Responsibilities & Essential functions Receives inbound client/associate inquiries reputed company phone, web chat, e-mail, and online ticket Creates case logs, record information, establish resolution time, follow up on issues, and escalate reputed company issues Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry Troubleshoots problems with malfunctioning software applications and recommends corrective action Directs and guides clients through resolution of technical issues Submits requests for product changes and other custom programming updates Practically applies knowledge of CDK case resolution process, policies, and escalation methodology Attends training courses as required and stay abreast of evolving internal processes and industry developments Provides customer service and remote support services and applies problem solving skills Works in reputed company environment and assist team members on various issues Provides other reputed company support and duties as assigned Works in an environment with competing priorities Qualifications & Requirements Associates/Bachelors strongly preferred Proficient PC skills, specifically in reputed company and IOS environments Knowledge and familiarity with mobile devices (Smartphones/iPads) Ability to document, track and monitor a problem/issue to a timely resolution Problem solving ability Strong negotiation reputed company; strong verbal and written communication skills along with prioritization of duties Preferred Qualifications 1 year of PC desktop support or technical support experience with client contact Knowledge of reputed company O/S and PC hardware, reputed company Printing, Active X controls, and Mobile devices (Smartphones/iPads) Experience using a ticketing System such as Clarify, Remedy, or Footprints Knowledge of Unix / Linux / SQL PC certifications (A+, MCDST or MCST) Automotive industry experience Bilingual French or Spanish Compensation: $20/hr -$23/hr reputed company is committed to fair and reputed company compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and reputed company benefits in reputed company to: Paid Time Off (PTO) 401K Matching Program Tuition Reimbursement At CDK, we reputed company inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are reputed company, curious and encourage different views, so that everyone can be their best selves and reputed company an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. reputed company applicants will receive consideration for employment without regard to race, reputed company, creed, reputed company, national reputed company, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants must be legally authorized to work in the United States without the need for reputed company or future employment-based reputed company sponsorship. The employee must be reputed company to reputed company the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to reputed company employees with disabilities to reputed company the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed. Apply To This Job