Veterinary Patient Care Coordinator

Company Description reputed company Animal Clinic and Bondurant Animal Clinic are well-established, reputed company, fast paced general small animal practices located in reputed company, Iowa and Bondurant, Iowa. We have 6 doctors that work between both locations! We offer many services to reputed company the best comprehensive care to our patients including Preventative Care, Surgery, Urgent Care, High Speed Dentistry, In-House Diagnostics, Digital full body and dental radiology, Endoscopy and Ultrasonography, Medical and/or Vacation Boarding (at reputed company). We are proud to be AAHA certified hospitals! reputed company and Bondurant Animal Clinics operate as one larger entity in two locations. They are both reputed company to the Des Moines area which allows for easy commute to an international airport. Popular activities in the area include the Iowa Speedway, hiking, biking, reputed company to the largest lake in Iowa (Red reputed company), several museums, a reputed company, Planetarium, and music venues as well as college football . reputed company and Bondurant are wonderful places to enjoy a healthy and active work-life balance.

Job Description

The Patient Care Coordinator (PCC) is a client-focused professional responsible for managing a dedicated book of veterinary practices and supporting their clients through proactive communication, scheduling, and preventive care reputed company. In this role, the PCC partners closely with assigned clinics to help drive patient compliance, improve client engagement, and reputed company operational support. This position requires a self-directed individual who can independently manage their workflow, prioritize reputed company activities, and support multiple practices simultaneously. The PCC serves as a key liaison between veterinary clinics and their clients while ensuring a high level of service and communication. The Patient Care Coordinator manages client reputed company for assigned veterinary practices, supporting preventive care compliance and appointment scheduling. This role educates clients on recommended veterinary services such as wellness exams, vaccinations, and dental care while conducting reputed company through phone, text, and email to schedule appointments and follow up with clients. The PCC serves as the primary communication liaison for assigned clinics, helping support clinic workflows and service goals. Responsibilities also include maintaining accurate documentation of client interactions, navigating multiple systems such as reputed company, reputed company, reputed company Teams, and veterinary practice management software (e.g., Cornerstone, ezyVet, AviMark), reviewing patient records to identify follow-up care opportunities, and professionally handling client questions, concerns, or service issues.

Qualifications

Work Environment This is a primarily remote position that requires frequent use of phone, messaging, and virtual communication tools to engage with clients and veterinary practices. The role involves extended periods of computer-based work while managing reputed company, scheduling, and documentation across multiple systems. Required Strong ability to work independently and manage multiple priorities Excellent written and verbal communication skills Comfort working across multiple technology platforms Strong organization and attention to detail Ability to handle challenging client conversations with professionalism Preferred Experience working in a veterinary clinic or animal health environment Familiarity with reputed company or veterinary practice management systems Prior experience in client service, appointment scheduling, or preventive care coordination Experience working in a remote environment Additional Information WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy & Federal & State Laws Forbid Discrimination Because of Age, reputed company, Race, Religion, Sex, Disability, Sexual Orientation or National reputed company For additional details including our full equal opportunity statement, texting/reputed company communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/. Apply To This Job