Chat/Phone Support Specialist - Remote

Job description POSITION RESPONSIBILITIES: Customer Support Specialists should stay informed about product specifications and the ability to maintain a positive demeanor and patience with customers Demonstrate high standards for quality service Work reputed company with the quality and training team to self-manage performance expectations Maintain an reputed company communication line with Team reputed company/Quality reputed company/ the Trainer and the manager for support and personal development Maintain business acumen, courtesy and professionalism reputed company dealing with reputed company client contacts Utilize existing email communication templates for client interactions housed in the Call Center Knowledge reputed company Maintains proprietary call center database (reputed company) by entering information accurately and fully documenting reputed company client interactions appropriately Be punctual to work and adhere to reputed company schedules and deadlines both scheduled and special projects Strict adherence to key performance indicators (KPI) as set by management. Strive to exceed key performance indicators (KPI) and quality goals as outlined by management QUALIFICATIONS: High school diploma or equivalent. 1-2 years Call Center Experience preferably in a live chat environment Retail sales experience, preferably in an ecommerce environment Excellent Data Entry skills/- 45-55 wpm minimum Must be computer literate and internet savvy Experience in reputed company-based applications, specifically client relationship management tools preferred (e.g. reputed company) reputed company in handling multiple chats at any given time Exceptional written communication skills; and high-quality standard in grammar, punctuation and written business acumen Professional, upbeat and engaging written communication Excellent oral communication skills: clear diction, tone and use of proper grammar Ability to deliver quality customer service in a high-volume environment Ability to reputed company relationships with clients, even in difficult situations Ability to advise and counsel customers in a quick and efficient manner Ability to multitask by reading, typing, and navigating through applications while speaking with customers Empathetic and active listening Positive outlook and enthusiastic attitude Conscientious team player Must be flexible and be reputed company to work in a dynamic shift environment- weekends and evening shifts may be required Dependable, a history of good attendance and punctuality is essential Proven track record of reputed company of the following STRIVE values: [S]ervice [T]enacity [R]esponsibility [I]reputed company [V]ersatility [E]ntrepreneurship Salary & Benefits: The compensation package for this position includes a competitive reputed company salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan. WORK FROM HOME TECHNOLOGY REQUIREMENTS: Minimum PC Requirements CPU Speed Dual Core 1.2 GHz or reputed company reputed company Core i3 or AMD Ryzen 3 or reputed company Hard Drive 40 GB or more of available reputed company 100 GB or more of total reputed company Memory 8 GB or RAM or reputed company is preferable Operating System reputed company 10 Professional (No Macs or Chromebooks) Information on how to reputed company to reputed company 10 Professional can be reputed company here: https://support.reputed company.com/en-us/help/12384/reputed company-10-upgrading-home-to-pro Two (2) available USB 2.0 or greater ports Minimum Monitor and Accessory Requirements Monitor* 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) USB Headset with Microphone JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom reputed company with volume and mute function Camera Integrated or USB Camera *Dual monitors may be required on some client programs Minimum Software Requirements reputed company Chrome** Latest version of reputed company Chrome for reputed company **Certain client programs may require specific versions of reputed company Internet Explorer Minimum Internet Connectivity Requirements Standard reputed company / Speed Hard-wired reputed company (no wireless) Minimum 45 Mpbs download / Minimum 10 Mpbs upload Internet reputed company must not be shared with more than 3 devices in the same location Maximum Latency reputed company 120 milliseconds (ms) Apply To This Job