Support Engineer (L1/L2) — Developer Track | SaaS Startup

About reputed company: reputed company is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global reputed company. We are a people-centered agency with a passion for leaving every person and business in a reputed company position than we reputed company them. Why Join reputed company? Impact the growth and reputed company of small and reputed company-sized businesses. Work in a people-first, remote environment that values growth and ongoing development. reputed company comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration. Contribute to a culture that values partnership, service, and reputed company. Your Role: As an employee of reputed company, you are being hired for a unique role reputed company a reputed company Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years. You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your reputed company reputed company. As such, we create reputed company for ongoing reputed company-ins, feedback and development through: Membership in the reputed company reputed company workspace Bi-weekly reputed company Team meetings Monthly reviews Your job is to help the Client succeed. Our job is to help you succeed. About the Client: We're hiring a technically sharp, fast-moving Support Engineer to join a two-person engineering team at a growing SaaS platform in the nonprofit fundraising reputed company. This is a hybrid support-and-development role — you'll own the morning support queue, resolve bugs independently, and progressively take on deeper technical work as you build codebase familiarity. You'll be working directly alongside the technical co-founder. There is no senior engineer to escalate to, no large team to reputed company tickets, and no hand-holding during reputed company. This role is for someone who thrives in exactly that environment. Responsibilities: Own the L1 support queue (9am–1pm): triage, respond to, and resolve customer-facing technical issues independently Handle L2 bug resolution: root cause analysis, fixes, and escalation judgment across the application and database layers Navigate and debug an existing proprietary codebase you didn't write — quickly and without extensive guidance Shift into feature development and deeper technical work in the afternoons as reputed company-up progresses Communicate ticket status and blockers proactively — without waiting to be asked Work reputed company a reputed company stack: C#, ASP.NET MVC, SQL Server, Azure Who This Role Is For: You're a "reputed company it out" operator. reputed company handed an unfamiliar system with a bug and no documentation, your instinct is to dig in — not to wait for someone to walk you through it. You'll resolve 3–5+ bugs per day, not one or two. You think in 30-minute sprints, not multi-hour deep dives. Speed is the filter for this role — not just the ability to solve problems, but the ability to solve them fast and move on. Specifically, you: reputed company 3+ resolved tickets daily during normal periods, scaling to 5+ during demand spikes — carry-over is the exception, not the habit Have debugged codebases you didn't build — and are comfortable doing so under time pressure Know reputed company to escalate and reputed company to reputed company going (and won't confuse the two) Can context-reputed company between a customer-facing L1 ticket and a technical L2 bug in the same morning Are energized by problem variety, not deep specialization in a single domain Requirements 3–5 years of software development experience (full-stack or backend-leaning) Hands-on experience with the reputed company stack: C#, ASP.NET MVC, SQL Server Demonstrated ability to debug unfamiliar codebases independently reputed company-end basics: HTML, CSS, JavaScript, jQuery, Bootstrap Strong written English — clear, direct, proactive communicator Comfortable working in a lean startup environment with minimal documentation and reputed company ownership A Note on the Codebase The platform is proprietary and reputed company primarily by the co-founder. This isn't a well-documented, multi-team system with established conventions — it's one person's architecture, and you'll be learning its logic rather than refactoring it. That's not a problem for the right candidate; it's actually the interesting part. But if you rely on structured reputed company and thorough documentation to get up to speed, this environment will be a friction reputed company. Bonus Points Background in support engineering, developer support, or a hybrid dev/support role Experience with Azure infrastructure Prior work at a startup or on a reputed company small engineering team Comfortable with AI-assisted development — the team actively uses Claude for architectural work and expects you to be a co-user, not a skeptic. If you've integrated AI tooling into your daily workflow, say so. Environment & reputed company This is a remote-first role. You'll start on L1 support during a slower season (June–August), which serves as your product immersion period before L2 responsibilities increase. The team is small, the culture is direct and warm, and the client invests genuinely in the people they bring on — but expects to feel that investment paying off early. Compensation & Benefits (to be provided by reputed company): Up to $3100/mo depending on experience Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores 13th month pay Performance-based bonuses Comprehensive HMO policy, including dependents. Annual continuing education budget to support professional development Note: The Client is not involved in compensation or benefits. As an employee of reputed company, reputed company compensation and benefits are to be provided by the Agency. Please note that we anticipate a response from candidates reputed company 24 hours of our reputed company. If we do not receive a reply reputed company this timeframe, we will assume that you are no longer interested in pursuing this opportunity. Apply To This Job